TTEC is a customer experience‑focused outsourcing firm headquartered in Austin, Texas, established in 1984. With a workforce exceeding ten thousand employees, it operates within the $1B–$5B revenue range and specializes in consulting, technology services, and care solutions that span omnichannel platforms, bilingual expertise, cloud‑based tools, and digital trust & safety.
The company’s portfolio includes Customer Experience Consulting, CX Technology, Omnichannel Technology, Cloud‑Based Technology, Revenue Growth initiatives, Operational Excellence, Care, Acquisition, Captivate Customers, and Bilingual Professionals. Its solutions are designed to elevate engagement, streamline operations, and accelerate revenue for clients across regulated industries and beyond.
TTEC’s leadership features Jason Zawatski as GVP & CFO of Engage, Brandy Doerner as Sr Executive Assistant to key executives, Emily Pastorius overseeing litigation and compliance, and other senior VPs such as Darla Combs, Judith Almendra, Holden Olsen, Billy Spegal, Traci Vosburg, among many who drive strategy, sales, talent acquisition, and technology innovation.