ChurnZero: Detailed Company Information & Corporate Profile
Summary
ChurnZero is a software development firm that specializes in customer success and experience solutions for B2B SaaS companies. Headquartered in Washington, District of Columbia, the independent company was founded in 2015 and has grown to a team of 200‑500 professionals.
ChurnZero focuses on customer retention, engagement, account management, onboarding, and journey mapping for subscription businesses. The leadership team includes Founder & CEO YouMon Tsang, Vice President of User Experience Robert Kohute, Director of Quality Assurance Jim McGrath, Senior Software Development Engineer in Test Jeremey Kriss, Sales Enablement Regan Becker, Implementation Manager Colleen Stein, and Customer Support Manager Scott Polidoro. With revenue between $50 million and $100 million, ChurnZero serves the Washington Metropolitan area under SIC code 7372.
| ChurnZero Website | churnzero.com |
| Social Links |    |
| Phone Number | 415-508-7264 |
| Industries | |
| ChurnZero Headquarters Address | 717 D Street, Washington, District of Columbia, 20004 US |
| Company Size | 200-500 employees |
| Specialities & Services | Customer Success, Customer Experience, SaaS, subscription business, Software, Customer Retention, Customer Experience, Retention, Customer Engagement, Account Management, B2B SaaS, Customer Onboarding, Customer Journeys, customer onboarding |
| SIC Code | 7372 |
| NAICS Code | 334614 Software and Other Prerecorded Compact Disc, Tape, and Record Reproducing, 511210 Software Publishers |
| DMA Code | Washington Metropolitan Area |
| Founded | 2015 |
| Estimated Annual Revenue | $50M - 100M |
| Operating Status | Independent Company |
| Updated: | 2026-09-15 |
ChurnZero Org Chart
Chief Executive Officer
C-Level
Competitors
Name | Founded | Type | Employees |
|---|---|---|---|
| 2018 | Privately Held | 25 - 100 | |
| 2010 | Privately Held | 100 - 250 | |
| 2014 | Privately Held | 25 - 100 | |
| 2018 | Privately Held | 1 - 25 |
Estimated Website Traffic
The chart shows a decline in traffic to the churnzero.com website. In August, traffic decreased to 17733, compared to 18589 in the previous month. The highest traffic in 2026 was recorded in March, reaching 49271 visits.
Workforce Turnover
Number of employees switched from or switched to
Departmental sample breakdown
Length of Employment
ChurnZero's workforce includes employees across a wide range of tenure levels.
20% have been with the company for 1 to 2 years20% have been with the company for 3 to 4 years30% have been with the company for 5 to 7 years20% have been with the company for 8 to 10 years10% have been with the company for more than 11 years
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ChurnZero Corporate Information: FAQ
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