Wayne Rose

Wayne Rose: Email & Phone Number

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CX Leader / Sales & Marketing at The Home Depot|Greater Phoenix Area, United States

Position:

CX Leader / Sales & Marketing at The Home Depot

Location:

Greater Phoenix Area, United States

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Last updated: 2025-12-19
Updated: 2025-12-19

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Current work details
DepartmentRetail
Availability
TimezoneMST
Best time to contact12:00 PM – 4:00 PM
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Work Experience 36 years

CX Leader / Sales & Marketing at The Home Depot

Mar 2025 - Current

President / Marketing Director at CR PHOTO VIDEO GRAPHICS, LLC

May 2018 - Current

Customer Insights / Customer Success - CX / VoC Leader ; Business Process Manager at Avaya

Jan 2020 - Dec 2023

Sr. Business Process Engineer at Wells Fargo

Sep 2018 - Sep 2019

Sr. Business Systems Analyst / Process Engineer at American Express

Jun 2017 - Jun 2018

Sr. Business Process Engineer at American Express

Oct 2015 - Jan 2016

Sr. Business Analyst - Project Manager at eCM Global, LLC (eDominate, LLC),

Jul 2012 - Jun 2014

General Manager at Alberta Credit Union System: Alberta Central, First Calgary Financial

Oct 1990 - Dec 2009

Wayne Rose started working in 1990, then the employee has changed 6 companies and 6 jobs. On average, Wayne Rose works for one company for 4 years 8 months.

Their professional focus is Artificial Intelligence (AI), Artificial Intelligence for Business, and Banking across 3 core areas.

Education

Electronics Engineering at Southern Alberta Institute of Technology (SAIT)

Certificate Program - FELLOW of the Credit Union Institute of Canada at Dalhousie University

PMP; Business Systems Analysis at Magna Tek Engineering

Six Sigma; Lean Six Sigma at IBM Management Institute

Canadian Securities License at Canadian Securities Institute

Skills

Loan Origination, Sales Support Tools, Customer Service, Quality Assurance, Customer Satisfaction, Customer Loyalty, Customer Journeys, Voice of the Customer, Customer Service Training, Computer Ethics, Business Strategy, Risk Management, Business Consulting, Banking, Performance Metrics, Feedback Management, Value Realization, Leadership, Qualitative & Quantitative Research Methodologies, Project Implementation, Customer Segmentation Strategy, Interview Preparation, Small Business Lending, Artificial Intelligence for Business, Business Management, Customer Onboarding, Consumer Insight, IT Project & Program Management, Key Performance Indicators, Business Process Improvement, Contact Centers, Business Process Outsourcing (BPO), Project Coordination, Business Information, Interpersonal Skills, Zoom, Customer Surveys, Customer Retention, Business Analysis, Business Development, Artificial Intelligence (AI), Software Development, Presentations, User Stories, Business Systems Analysis, Team Leadership, Customer Engagement, Customer Insight, Business Process Mapping, Customer Success, Business Process Re-engineering, Communication, Business Operations, Presentation Skills, Commercial Lending, Data Analysis, Governance, Risk Management, and Compliance (GRC), Corporate Governance, Generative AI, Quantitative Research, Customer Data, Responsible AI, Business Analytics, Customer Support, Customer Service Management, ROI Strategies, Business Process Management, Customer Journey Mapping, Sales Analysis, Customer Experience Management, Project Management, Customer Loyalty Management, CSM, Consumer Lending, SAP S/4HANA, Marketing Analytics, Management, Net Promoter Score, Customer Experience, SAP Products, Large Language Models (LLM)

Wayne Rose Namesakes

Name
Company
Position
Wayne Rose
CX/Sales Specialist
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Wayne Rose
General Manager
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Wayne Rose
COO Operations Program Analyst
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Other employees at The Home Depot

Name
Company
Position
Cole Duskey
Associate Analyst, Trade Credit Accounting
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Chloe Townes
Installation Coordinator
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Lauren Lajoie
Cashier
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Jordan Matlock
Garden associate
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Yosef Heldt
Customer Service Representative
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Pablo Castillo
Sales Associate
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Ryan Jackson
Retail Cashier
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Jason Roberts
Hardware Sales Associate
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Tyler Ludt
Retail Associate
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