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Dalene Solomons's email & phone

Customer Success Account Management Team Leader at AnyVan
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Location

Cape Town, Western Cape, South Africa

Work Experience 17 years

Customer Success Account Management Team Leader at AnyVan

Mar 2025 - Current

Customer Success Consultant at AnyVan

Jun 2024 - Current

Complaints Specialist at Foundever

Jan 2024 - May 2024

Complaints Resolution Team Leader at Clicks Group

Mar 2022 - Dec 2023

Complaints Resolution Specialist at Clicks Group

Aug 2018 - Feb 2022

Musica and Social Media Consultant at Clicks Group

Dec 2015 - Jul 2018

Inbound/Outboubd/Correspondence Specialist at Clicks Group

Oct 2011 - Nov 2015

Customer Service Representative at Stream Global Services

Nov 2009 - Sep 2011

Customer Service Representative at TTEC

May 2009 - Nov 2009

Dalene Solomons started working in 2009, then the employee has changed 4 companies and 7 jobs. On average, Dalene Solomons works for one company for 1 year 11 months.

Education

Matric at Livingstone High School

Skills

Customer Success, Skilled Multi-tasker, Escalation Resolution, Attention to Detail, Credit Risk Management, Data Analysis , Key Performance Indicators, Customer-Focused Service, Verbal De-escalation, Problem Solving, Decision-Making, Active Listening, Customer Escalation Management, Ethical Decision Making, Resolving Issues, Document & Identify Verification Processes, Social Media, Fraud Detection Awareness, Sales, Collaborative Decision-making, Data Analysis, English, Operational Risk Management, Negotiation, High Attention to Detail, Risk Management, Ethical Judgement & Confidentiality , De-escalation, Critical Thinking & Analytical Mind-set , Creative Problem Solving, Electronic Data Capture (EDC), Customer Satisfaction, Risk Assessment, Time Management, Decision Support, Escalation Process, Root Cause Problem Solving, Interpersonal Communication, Risk Identification & Mitigation, Building Effective Relationships, Computer Literacy, Stakeholder Communication, Customer Service, Coaching & Performance Management, Oral Communication, Customer Relationship Management (CRM), Analytical Skills, Change Management, Verbal Communication, Reporting & KPI Tracking, Compliance & Quality Control, Root Cause Analysis, Communication, Written Communication, Decision Making Under Pressure, FinTech, Process Optimization & SOP Development, CRM & Data Integrity Management, Social Media Integration, Social Media Communications

Frequently Asked Questions

What is Dalene Solomons's minimum period of employment in the companies?

Dalene Solomons's minimum period of employment in various companies is 4 months.

What is Dalene Solomons's average duration of employment for different companies?

On average, Dalene Solomons works for one company for 2 years 1 month

What industries has Dalene Solomons worked in?

Dalene Solomons works in the Transportation/Trucking/Railroad. Previously, Dalene Solomons worked in the Retail, and Outsourcing/Offshoring.

What positions has Dalene Solomons held before?

Previously, Dalene Solomons worked as a Customer Success Consultant, and Complaints Specialist, and Complaints Resolution Team Leader, and Complaints Resolution Specialist, and Musica and Social Media Consultant.

How do I contact Dalene Solomons?

Dalene Solomons's email address is s**@anyvan.com, phone number is +27-***-***-9648. Sign up to get contact details.

Who is the Founder & CEO of the AnyVan?

The Founder & CEO of the AnyVan is Angus Elphinstone

Other employees at AnyVan

Name
Company
Position
N
Transport Allocation Specialist
K
Senior Consultant - Customer Acquisition
E
Health And Safety Officer

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