ACD Direct - Contact Center Solutions Information
Summary
ACD Direct - Contact Center Solutions is headquartered in Farmington, Utah, serving the telecoms sector with specialized call center services. Founded in 2003, the independent company operates within a $100 million to $500 million revenue range and serves the Salt Lake City metropolitan area.
The firm focuses on customer service and inbound/outbound call volume for nonprofit organizations, offering fundraising solutions, donation capture, member acquisition, ecommerce support, live technical assistance, and AI‑enhanced CX, QA, and donor retention services.
With a team of 10–50 employees, the leadership roster includes Founder/Owner Noah Rosales, Associate Vice President Vicki, Technical Support Specialist Shelley Branch, Director of Contact Services Auggie, Lead IT Support Specialist Adam Zettel, Assistant Team Lead Rebecca Craig, Human Resources Director Paige Ferraro, and others such as remote bilingual support specialist Yoselin Garza.
| Website | acddirect.com |
| Social Links |    |
| Phone Number | 1-801-430-6366 |
| Industries | |
| Headquarters Address | 42 N Phoenix Way, Farmington, Utah, 84025 US |
| Company Size | 10-50 employees |
| Specialities & Services | Customer Service, Inbound/Outbound Call volume, Not for profit clientele, 1099 Contract Positions, call center, fundraising solutions, Live technical support, call-based services, Donation capture, ecommerce, member aquisition, Nonprofit, Fundraising, Charity Fundraising, Contact Center, AI, CX AI, QA AI, Donor Retention |
| DMA Code | Salt Lake City Metropolitan Area |
| Founded | 2003 |
| Estimated Annual Revenue | $100M - 500M |
| Operating Status | Independent Company |
| Updated: | 2026-09-25 |
Estimated Website Traffic
The chart shows a decline in traffic to the acddirect.com website. In August, traffic decreased to 2229, compared to 2783 in the previous month. The highest traffic in 2026 was recorded in May, reaching 3269 visits.
Workforce Turnover
Number of staff members switched
Corporate Tenure Analytics
Workforce Experience Insights
11% have been with the company for 1 to 2 years7% have been with the company for 3 to 4 years14% have been with the company for 5 to 7 years11% have been with the company for 8 to 10 years57% have been with the company for more than 11 years
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