Thales Lima: Email & Phone Number

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Analista de Customer Experience at InHire|João Pessoa, Paraíba, Brazil

Position:

Analista de Customer Experience at InHire

Location:

João Pessoa, Paraíba, Brazil

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Last updated: 2025-12-27

Updated: 2025-12-27

Found email addresses for Thales Lima:

Business emails:

l******s@inhire.com.br

Found phone for Thales Lima:

+55-***-***-7095

A different Thales Lima?

Work Experience 16 years

Analista de Customer Experience at InHire

Oct 2025 - Current

Assistente de Melhoria Contínua at will bank

Oct 2024 - Oct 2025

Assistente de Qualidade at will bank

Oct 2023 - Oct 2024

Assistente de Customer Experience at will bank

Feb 2023 - Oct 2023

Analista de Customer Experience at Assessoria VIP

Feb 2021 - Feb 2023

Analista de Atendimento at Grupo Energisa

Apr 2019 - Dec 2020

Analista de Customer Support at Chianca Softwares

Nov 2017 - Nov 2018

Supervisor de Operações - Canais Online at AeC

Apr 2013 - Nov 2016

Agente de Atendimento II - Redes Sociais at AeC

Jan 2013 - Apr 2013

Assistente de Operações at Unimed

Jan 2010 - Jan 2011

Thales Lima started working in 2010, then the employee has changed 6 companies and 8 jobs. On average, Thales Lima works for one company for 1 year 4 months.

Their professional focus is 2Clix, Analise de Jornada end to end, and Análise da competitividade across 3 core areas.

Education

MBA at UNIESP Centro Universitário

Curso Superior de Tecnologia (CST) at Unipê - Centro Universitário de João Pessoa

Skills

Ouvidoria, Gestão operacional, Servidor Windows, Consumidor.Gov, Intercom, Onboarding de clientes, Jira Service Desk, Criação de artigos para FAQ, Analise de Jornada end to end, Gestão de relacionamento com o cliente (CRM), Gestão de pessoas, Asana, Portal de relatórios, Suporte pós-venda, Monitoria e Auditoria, Análise da competitividade, Relacionamentos interpessoais, Atendimento, Helpshift, Indicadores-chave de desempenho, Sucesso do cliente, BI’ (Qlik), Liderança, Experiência do cliente, Reclame Aqui, Gestão de equipes, Negociação, Gestão de crises, Zoho Expense, HiPlataform, Hug.me, Qulture.Rocks, Curadoria de Speech Analytics, Comunicação, HandChat, Redmine, Gestão da qualidade, Capacidade analítica, 2Clix, Planejamento estratégico, Mobilizador, Zendesk, Banking, Reestruturação de redes sociais, Atendimento ao Cliente, Retenção, PME, Resolução de problemas, Solução de problemas técnicos

Thales Lima Namesakes

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Thales Lima

Iskisita Atakado

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Thales Lima

Future Segurança da Informação

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Thales Lima

Engeff Construlok

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