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Jan 2026 - Current
May 2024 - Dec 2025
Oct 2023 - Apr 2024
Shubham is proficient in Bengali, English, and Hindi. Their professional focus is Chatbot Development, Contact Center as a Service (CCaaS), and Contact Center Management across 3 core areas.
Shubham holds AI Agents for Cognigy Users, CXone Mpower - Digital Experience Implementation Certification, and Nice CXone Mpower Certification - ACD/IVR Implementation certifications.
Education
Bachelor of Technology - BTech at University of Engineering & Management (UEM)
Shubham Das Namesakes
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