Sheldon Dsouza

Sheldon Dsouza: Email & Phone Number

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Process Governance Assistant Manager at Emirates NBD|Dubai, United Arab Emirates

Position:

Process Governance Assistant Manager at Emirates NBD

Location:

Dubai, United Arab Emirates

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Last updated: 2026-06-18
Updated: 2026-06-18

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Work Experience 16 years

Process Governance Assistant Manager at Emirates NBD

Apr 2024 - Current

Assistant Manager Service Quality at Tanfeeth

Jan 2023 - Mar 2024

Team Leader Contact Center Inbound Operation, Support Team and Escalation at Tanfeeth

Mar 2018 - Jan 2023

Customer Service Specialist- Personal, Priority and Private Banking at Tanfeeth

Jun 2015 - Mar 2018

Customer Service Representative at J.P. Morgan

May 2014 - May 2015

Team Coach at FIS

Mar 2012 - May 2014

Inbound Customer Service Representative at FIS

Oct 2010 - Mar 2012

Sheldon Dsouza started working in 2010, then the employee has changed 3 companies and 6 jobs. On average, Sheldon Dsouza works for one company for 2 years 3 months.

Sheldon is proficient in English, Hindi, and Konkani. Their professional focus is Blended Learning, Certified Quality Manager, and Collaborative Problem Solving across 3 core areas.

Sheldon holds COPC Best Practices for Customer Experienece and Risk Management for Public Entities certifications.

Education

High School at Maharashtra State Board of Secondary and Higher Secondary Education (MSBSHSE)

Maharashtra State Board of Secondary and Higher Secondary Education (MSBSHSE)

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