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Richard Hoogwerf's email & phone

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Head of Change and Business Improvement Global Airports at Qantas|Mascot, New South Wales, Australia

Position:

Head of Change and Business Improvement Global Airports at Qantas

Location:

Mascot, New South Wales, Australia

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Last updated: 2026-03-27
Updated: 2026-03-27

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Work Experience 23 years

Head of Change and Business Improvement Global Airports at Qantas

Nov 2024 - Current

Senior Manager, Cabin Crew Experience and CX Improvement at Qantas

Jul 2022 - Nov 2024

Senior Change Program Manager, Digital Customer Experience at Qantas

May 2021 - Jul 2022

Principal Business Change Consultant (Independent) at Self-employed

Dec 2020 - May 2021

Senior Manager Partner Performance, Global Customer Contact Centres at Qantas

Nov 2019 - Dec 2020

Senior Manager Customer Success Strategy and Business Development at Qantas

Jul 2017 - Dec 2019

Senior Manager Sales Operations and Change Effectiveness at Qantas Airways

May 2014 - Jul 2017

Senior Manager Global Customer Success Operations at Qantas Airways

May 2008 - Jan 2014

General Manager Customer Contact Operations Management at Publicis Groupe

May 2003 - May 2008

Richard Hoogwerf started working in 2003, then the employee has changed 3 companies and 8 jobs. On average, Richard Hoogwerf works for one company for 2 years 6 months.

Education

Graduate Certificate in Health Psychology at Curtin University

Master of Business Leadership at Charles Sturt University

Graduate Certificate in Business at Charles Sturt University

Charles Sturt University

UNE Partnerships

Sydney College

Frequently Asked Questions

What is Richard Hoogwerf's minimum period of employment in the companies?

Richard Hoogwerf's minimum period of employment in various companies is 5 months.

What is Richard Hoogwerf's average duration of employment for different companies?

On average, Richard Hoogwerf works for one company for 2 years 8 months

What industries has Richard Hoogwerf worked in?

Richard Hoogwerf works in the Airlines/Aviation. Previously, Richard Hoogwerf worked in the Marketing and Advertising.

What positions has Richard Hoogwerf held before?

Previously, Richard Hoogwerf worked as a Senior Manager, Cabin Crew Experience and CX Improvement, and Senior Change Program Manager, Digital Customer Experience, and Principal Business Change Consultant (Independent), and Senior Manager Partner Performance, Global Customer Contact Centres, and Senior Manager Customer Success Strategy and Business Development.

How do I contact Richard Hoogwerf?

Richard Hoogwerf's phone number is +61-466-***-*78. Sign up to get contact details.

Richard Hoogwerf Namesakes

Name
Company
Position
Rm PhotographyR
Chief Executive Officer

Other employees at Qantas

Name
Company
Position
QantasS
Cabin Crew Coordinator
QantasJ
Onboard Manager - Customer Service Supervisor
QantasL
Buisness flight attendant
QantasN
Load Control Officer
QantasS
Aircraft Maintenance Engineer
QantasJ
Aircraft Maintenance Engineer
QantasD
Consultant Cloud Engineer

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