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Rawan Anuqa's email & phone

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Incident Manager at 5Y Technology|Amman, Jordan

Position:

Incident Manager at 5Y Technology

Location:

Amman, Jordan

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Last updated: 2026-02-23
Updated: 2026-02-23

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Work Experience 9 years

Incident Manager at 5Y Technology

Apr 2025 - Current

Technical Support Team Manager @Cisco at Estarta Solutions

Aug 2023 - Nov 2025

Alexa Data Services Team Manager at Amazon

Jun 2021 - Aug 2023

Cisco Webex Support Team Lead @Cisco at Estarta Solutions

May 2020 - Jun 2021

After-Hours Incident Manager @Cisco at Estarta Solutions

May 2017 - Apr 2020

Rawan Anuqa started working in 2017, then the employee has changed 2 companies and 4 jobs. On average, Rawan Anuqa works for one company for 1 year 11 months.

Education

Master's degree at University of Jordan

Bachelor's degree at University of Jordan

Skills

Reporting & Analysis, Customer Escalation Management, Customer Satisfaction (CSAT), Cross-Cultural Communication Skills, Data Analysis, Business Process Improvement, Problem Solving, Performance Management, Operations Management, Project Management, Decision-Making, Technical Support Management, Technical Proficiency, Cross-functional Team Leadership, Customer Service Management, Quality Management

Frequently Asked Questions

What is Rawan Anuqa's minimum period of employment in the companies?

Rawan Anuqa's minimum period of employment in various companies is 1 year 1 month.

What is Rawan Anuqa's average duration of employment for different companies?

On average, Rawan Anuqa works for one company for 2 years 1 month

What industries has Rawan Anuqa worked in?

Rawan Anuqa works in the Computer Software. Previously, Rawan Anuqa worked in the Information Technology and Services.

What positions has Rawan Anuqa held before?

Previously, Rawan Anuqa worked as a Technical Support Team Manager @Cisco, and Alexa Data Services Team Manager, and Cisco Webex Support Team Lead @Cisco, and After-Hours Incident Manager @Cisco.

How do I contact Rawan Anuqa?

Rawan Anuqa's phone number is +962-***-***-7541. Sign up to get contact details.

Who are Rawan Anuqa's peers at other companies?

Rawan Anuqa's peers at other companies are Itzel Ramirez and Sandra and Cristhiam Forero

Other employees at 5Y Technology

Name
Company
Position
5Y TechnologyB
Junior CE Functional Consultant
5Y TechnologyB
Junior CE Functional Consultant
5Y TechnologyC
Microsoft Dynamics 365 F&O Functional Consultant
5Y TechnologyM
Finance and Operations Functional Consultant
5Y TechnologyR
Junior F&O Functional Consultant

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