Rahim Visram

Rahim Visram: Email & Phone Number

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Senior Process Manager for Customer Service Back Office and Mailroom at Capital One|Toronto, Ontario, Canada

Position:

Senior Process Manager for Customer Service Back Office and Mailroom at Capital One

Location:

Toronto, Ontario, Canada

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Last updated: 2026-05-15
Updated: 2026-05-15

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Work Experience 28 years

Senior Process Manager for Customer Service Back Office and Mailroom at Capital One

Jan 2024 - Current

Mailroom Operations Manager & Process Manager at Capital One

Nov 2020 - Current

Process Manager for Customer Service Back Office at Capital One

Feb 2022 - Jan 2024

Customer Service Front Line Manager at Capital One

Nov 2018 - Nov 2020

Customer Advocate Coach (CAC) at Capital One

Apr 2016 - Nov 2018

Customer and Associate Advocacy Team (CAAT) Live Chat at Capital One

Oct 2015 - Apr 2016

Executive Response/ Ombudsman Complaints Specialist at Capital One

Sep 2013 - Oct 2015

Collections Support Specialist (Supervisor) - Loss Mitigation Dept (Capital One Hudson's Bay) at Capital One

Apr 2013 - Sep 2013

Collections Risk Representative / Ambassador for Collections Dept (Capital One Hudson’s Bay) at Capital One

Jan 2011 - Apr 2013

Collections Specialist at GE Money Bank

Jan 2009 - Jan 2011

Mortgage Specialist - Telephone Banking Dept at CIBC

Feb 2008 - Dec 2008

Mortgage Account Executive - Inside Sales Dept at HSBC

Mar 2006 - Feb 2008

E-Mortgage Administrator - Electronic Mortgage Dept at CIBC

Jun 2001 - Mar 2006

Credit Service Specialist - Visa Credit Call Centre Dept at CIBC

Feb 2001 - May 2001

Mortgage Underwriter Clerk - First Line Mortgages Dept at CIBC

May 2000 - Sep 2000

Analyst -Y2k Project Division - Finance Dept at CIBC World Markets Inc., Research Division

May 1999 - Aug 1999

Credit Service Specialist - Visa Credit Call Centre Dept at CIBC

Jul 1998 - Aug 1998

Rahim Visram started working in 1998, then the employee has changed 4 companies and 15 jobs. On average, Rahim Visram works for one company for 1 year 9 months.

Their professional focus is Analytical Skills, Attention to Detail, and Banking across 3 core areas.

Education

Bachelor of Applied Science - BASc at York University

Ontario College Diploma at Centennial College

Skills

Personal Loans, Relationship Building, Customer Service and Advocacy, Sales, Procedural Documentation, Regulatory Compliance, Residential Mortgages, Financial Services, Decision-Making, Conflict and Dispute Resolution, Mortgage Underwriting, Banking Services, Loans, Credit Analysis, Financial Operations, Fundraising, Complaint Management, Driving Results, Quality Assurance , Records Management, Project and Performance Management, Employee Engagement, Written and Verbal Communication Skills, Attention to Detail, Problem Solving, Strategic Planning, Presentation Skills, Commercial and Consumer Lending, Vendor Management, Credit, Organization Skills, Regulatory Analysis, Learning Agility, Customer Retention, Continuous Process Improvement, Strong Negotiation Skills, Business Metrics, Contact Center Management, Customer Support, Content Management Systems (CMS), Client Relations, Finance, Commercial Lending, Sales Management, People Management, Banking, Performance Reviews, Working with Brokers, Mortgage Lending, Cross-team Collaboration, People Development, Service-Level Agreements (SLA), Streamlining Operations, Team Leadership, Critical Thinking, Visual Management, Self-Management, Lines Of Credit, Positive Attitude and Relationship Building, Loss Mitigation, Call Center Administration, Teamwork and Collaboration, Dispute Resolution, Mortgages, Key Performance Indicators, Collections, Operations Management and Process Optimization, Interpersonal Skills, Consumer Lending, Document Verification, Commercial Banking, Training, Coaching and Mentorship, Documentation, Contact Centers, Team Management, Credit Bureau, Quality Assurance, Time Management, Change Management, Credit Cards, Lean Six Sigma, Multi-task & Handle High-volume Workloads, Customer Experience and Satisfaction, Professional, Tactful and Empathetic, Event Planning and Workshop Facilitation, Leadership, Risk, Compliance and Fraud Management, Cross-functional Team Leadership, Process Flow Documentation, Recruiting, Customer Service, Creativity and Innovation, Microsoft Office, Edit Technology Proficiency (Medallia, TSYS, OMEGA, AWS, Visio, Adobe Creative Cloud, G Suite, Workday), Analytical Skills, Business Process Improvement, Team Leadership and Development, Data Analysis and Reporting

Frequently Asked Questions

What is Rahim Visram's email address?

SignalHire found a verified business email address for Rahim Visram: r*****m@capitalone.com.

What is Rahim Visram's phone number?

SignalHire found a verified phone number for Rahim Visram: +1-***-***-0379.

How do I contact Rahim Visram at Capital One?

You can reach Rahim Visram through SignalHire by unlocking their verified email and direct phone number (free signup, no credit card needed). SignalHire is the fastest route if you need their contact details immediately.

What is Rahim Visram's professional background?

Rahim Visram has 28 years of professional experience. They have held roles including Mailroom Operations Manager & Process Manager, Process Manager for Customer Service Back Office, and Customer Service Front Line Manager at companies such as Capital One, Capital One, and Capital One. Their education includes Bachelor of Applied Science - BASc from York University, and Ontario College Diploma from Centennial College.

Is Rahim Visram's contact information up to date?

Yes. Rahim Visram's SignalHire profile was last updated on 15 May 2026, reflecting their current position as Senior Process Manager for Customer Service Back Office and Mailroom at Capital One in McLean, Va, United States.

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