Percy

Percy: Email & Phone Number

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Service Desk Agent at Serco|Australia

Position:

Service Desk Agent at Serco

Location:

Australia

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Last updated: 2026-05-24
Updated: 2026-05-24

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Work Experience 7 years

Service Desk Agent at Serco

Jun 2023 - Current

Technical Support Specialist at Cardtronics Australasia

Nov 2021 - May 2023

Helpdesk Analyst-Broadband at Sri Lanka Telecom

Jun 2019 - Nov 2021

Their professional focus is Analytical Skills, Cloud Infrastructure, and Communication across 3 core areas.

Percy holds Microsoft 365 Administrator - MS102, Microsoft 365 Certified: Fundamentals - MS900, and Microsoft Certified: Azure AZ900 certifications.

Education

Technician Certificate in Telecommunication Systems at City & Guilds, United Kingdom

Diploma in Cloud computing + Security at NextGen Campus

Diploma in Network Engineering and Security at Nextgen Campus

BSC in Cyber Security at University of Gloucestershire

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