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Senior Manager, Customer Success at Freshworks
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Location

Tamil Nadu, India

Work Experience 12 years

Senior Manager, Customer Success at Freshworks

Jun 2025 - Current

Manager, Customer Success at Freshworks

Dec 2021 - Jun 2025

Customer Success Manager - Enterprise at Chargebee

Jan 2021 - Dec 2021

Customer Engagement Specialist at Chargebee

Sep 2019 - Jan 2021

Account Manager at Adapt.io

May 2019 - Sep 2019

Sr. Business Development at Freshworks

Oct 2016 - Apr 2019

Business Development Executive at NDOT

Nov 2014 - Sep 2016

Nitheesh started working in 2014, then the employee has changed 3 companies and 6 jobs. On average, Nitheesh works for one company for 1 year 7 months.

Education

Bachelor of Technology (BTech) at SNS College of Technology

Skills

inbound sales, CSM, Key Performance Indicators, Sales Management, ITIL Process, Executive Leadership, Customer Relationship Management (CRM), Analytical Skills, Customer Lifecycle Management, Stakeholder Management, Team Building, Outbound Marketing, Business Solution, Consultative Selling, Problem Solving, Account Planning, Net Promoter Score, Client Relations, Business Analysis, Cross Selling, Account Relationship, C-Level, Key Metrics, Leadership, customer engagement , Business Strategy, Storytelling, Customer Success, Coaching, Software as a Service (SaaS), Customer Retention, Team Management, Communication, retention, Business Insights, Team Leadership, Account Executives, Executive Visibility, Team Performance, Sales, Customer Insight, Presentation Skills, Mitigation Strategies, Stakeholder Mapping, Account Management, Customer Engagement, Negotiation, Business Expansion, Enterprise Software, Management, Customer Service, Business Development, Up-selling, SMB, Portfolio Planning, RFP, Solution Selling, Executive Relationships, Business Reviews, Product Adoption, Critical Thinking, Lead Management

Frequently Asked Questions

What is Nitheesh's minimum period of employment in the companies?

Nitheesh's minimum period of employment in various companies is 4 months.

What is Nitheesh's average duration of employment for different companies?

On average, Nitheesh works for one company for 1 year 9 months

What industries has Nitheesh worked in?

Nitheesh works in the Computer Software. Previously, Nitheesh worked in the Financial Services, and Information Technology and Services.

What positions has Nitheesh held before?

Previously, Nitheesh worked as a Manager, Customer Success, and Customer Success Manager - Enterprise, and Customer Engagement Specialist, and Account Manager, and Sr. Business Development.

How do I contact Nitheesh?

Nitheesh's email address is **@freshworks.com, phone number is +91-***-***-8398. Sign up to get contact details.

Who is the Co-Founder & CEO of the Freshworks?

The Co-Founder & CEO of the Freshworks is Girish Mathrubootham

Who are Nitheesh's peers at other companies?

Nitheesh's peers at other companies are Levi Heilman and Christine Cheek and Wing Shan Amy Ko

Nitheesh Namesakes

Name
Company
Position
N
Business Intelligence Developer

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