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DIRECTOR, CUSTOMER EXPERIENCE STRATEGY & OPS at Comcast|Greater Philadelphia, United States

Position:

DIRECTOR, CUSTOMER EXPERIENCE STRATEGY & OPS at Comcast

Location:

Greater Philadelphia, United States

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Last updated: 2026-03-04
Updated: 2026-03-04

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Work Experience 19 years

DIRECTOR, CUSTOMER EXPERIENCE STRATEGY & OPS at Comcast

Apr 2022 - Current

SR MANAGER, STRATEGY & OPS SUPPORT at Comcast

Mar 2018 - Apr 2022

Manager Project Management at Comcast

Mar 2016 - Mar 2018

SR. ANALYST, BUSINESS PROCESS EFFECTIVENESS at Comcast

Aug 2012 - Mar 2016

ADVANCED PRODUCTS GROUP SUPERVISOR at Comcast

May 2009 - Aug 2012

HELPDESK 1.5 REPRESENTATIVE at Comcast

May 2008 - May 2009

REPAIR CUSTOMER ACCOUNT EXECUTIVE at Comcast

Aug 2007 - May 2008

Mark Hagan started working in 2007, then the employee has changed 6 jobs. On average, Mark Hagan works for one company for 2 years 8 months.

Education

Associate of Science at Camden County College

Skills

Strategic Thinking, Business Analytics, Soft Skills, Dashboards, Customer Experience , Customer Satisfaction, Customer Engagement, Interpersonal Skills, Operational Excellence, Performance Management, Microsoft PowerPoint, Cross-functional Team Leadership, Data-driven Decision Making, Financial Analysis, Data Analytics, Communication, Strategic Management, Customer Journeys, Interpersonal Communication, Product Launch, Data Reporting, Business Analysis, Presentation Skills, Voice of the Customer Analysis, Project Integration Management, Change Management, Customer Analysis, Customer Relationship Management (CRM), People Management, Organization Skills, Business Operations, Customer Experience, Presentations, Journey Mapping, Operational Enhancements, Analytics, Executive Presentation Skills, Microsoft Excel, Strategic Insights, Strategy, Net Promoter Score, Customer Support, Microsoft Word, Data-Driven Insights, Sentiment Analysis, Customer Service Management, Continuous Improvement, Reporting & Analysis, Team Leadership, Threat & Vulnerability Management, Frontline Support, Customer Service, Project Management, Channel Strategy, Putting the Customer First, Customer Experience Analysis, Data Visualization, Business Transformation, Stakeholder Engagement, Business Process Improvement, Cross-functional Initiatives, Service Optimization, Leadership, Cross-functional Partnerships, Analytical Skills, Program Management, Management, Business Strategy, Customer Insight, Tableau, Teamwork, Reporting Tool, Business Process Design, Customer Experience Management, Voice of the Customer, Mentoring, Microsoft Office, Strategic Analytics, Customer Driven Innovation, Employee Engagement, Leadership Development

Frequently Asked Questions

What is Mark Hagan's minimum period of employment in the companies?

Mark Hagan's minimum period of employment in various companies is 9 months.

What is Mark Hagan's average duration of employment for different companies?

On average, Mark Hagan works for one company for 2 years 5 months

What industries has Mark Hagan worked in?

Mark Hagan works in the Telecommunications.

What positions has Mark Hagan held before?

Previously, Mark Hagan worked as a SR MANAGER, STRATEGY & OPS SUPPORT, and Manager Project Management, and SR. ANALYST, BUSINESS PROCESS EFFECTIVENESS, and ADVANCED PRODUCTS GROUP SUPERVISOR, and HELPDESK 1.5 REPRESENTATIVE.

How do I contact Mark Hagan?

Mark Hagan's phone number is +1-***-***-7186. Sign up to get contact details.

Mark Hagan Namesakes

Name
Company
Position
BetasharesM
Technical Support Specialist

Other employees at Comcast

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Position
ComcastN
Senior Android Developer
ComcastD
Engineer 1, Engineering Operations
ComcastS
Readiness & Assurance Engineer
ComcastN
Quality and Automation Engineer 1
ComcastR
Technical Support Specialist
ComcastM
Senior Manager Payroll Technology
ComcastC
Quality Assurance Automation Engineer

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