Jonathan Coss

Jonathan Coss: Email & Phone Number

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Customer Advocacy Executive at Dell Technologies|West Hartford, Connecticut, United States

Position:

Customer Advocacy Executive at Dell Technologies

Location:

West Hartford, Connecticut, United States

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Last updated: 2026-07-06
Updated: 2026-07-06

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Work Experience 20 years

Customer Advocacy Executive at Dell Technologies

Oct 2024 - Current

Director - Customer Incident Management at Dell Technologies

Jan 2022 - Oct 2024

Senior Manager Customer Escalation Management at Dell Technologies

Aug 2018 - Jan 2022

Customer Support Manager 3 at Dell Technologies

Oct 2017 - Aug 2018

Customer Support Manager 2 at Dell Technologies

Aug 2016 - Oct 2017

Technical Account Manager, May 2011 – August 2016 at Dell Technologies

May 2011 - Aug 2016

Customer Engineer, July 2006 – May 2011 at Dell Technologies

Jul 2006 - May 2011

Jonathan Coss started working in 2006, then the employee has changed 6 jobs. On average, Jonathan Coss works for one company for 2 years 10 months.

Their professional focus is Action Planning, Customer Escalation Management, and Customer Experience across 3 core areas.

Jonathan holds Dell GenAI Foundations certifications.

Education

Bachelor of IT Networking at Central Connecticut State University

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