John Mark Samia

John Mark Samia: Email & Phone Number

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Complex Customer Service Specialist at Telstra|Philippines

Position:

Complex Customer Service Specialist at Telstra

Location:

Philippines

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Last updated: 2025-12-16
Updated: 2025-12-16

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Work Experience 10 years

Complex Customer Service Specialist at Telstra

Sep 2024 - Current

Complaints Manager at Telstra

Jul 2023 - Sep 2024

Call Center Specialist at Telstra

Nov 2022 - Jul 2023

Complaints Manager at Telstra

May 2022 - Nov 2022

Call Center Specialist at Telstra

May 2021 - May 2022

Senior Subject Matter Expert at Alorica

Apr 2018 - Feb 2020

Subject Matter Expert at Alorica

Jul 2017 - Apr 2018

Customer Service Representative at Alorica

Aug 2016 - Jul 2017

John Mark Samia started working in 2016, then the employee has changed 1 company and 5 jobs. On average, John Mark Samia works for one company for 1 year 1 month.

Their professional focus is Active Listening, Adaptive Leadership, and Business Development across 3 core areas.

Skills

Self-confidence, Change Readiness, Data-driven Decision Making, Complaint Management, Customer Service Representatives, Customer Escalation Management, Root Cause Analysis, Interpersonal Communication, De-escalation, Confidence Building, Active Listening, Adaptive Leadership, Stress Management, Communication, Change Management, Training, Customer Support, Customer Service, Technical Support, Business Development, Leadership, Telecommunications Billing, Customer Communication, Team Building, Coaching

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