Jelena

Jelena: Email & Phone Number

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Support Specialist | Payments & Risk Support at FreshBooks|Guadalajara, Jalisco, Mexico

Position:

Support Specialist | Payments & Risk Support at FreshBooks

Location:

Guadalajara, Jalisco, Mexico

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Last updated: 2026-07-03
Updated: 2026-07-03

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Work Experience 9 years

Support Specialist | Payments & Risk Support at FreshBooks

Oct 2024 - Current

Co-Founder | Trust & Safety | Risk Strategy at Confessionly

Jul 2023 - Current

Customer Onboarding & Compliance Specialist at Olive Branch Technologies

Jul 2023 - Oct 2024

Customer Service | Disputes & Compliance Support at Zazzle

Sep 2023 - Jan 2024

Founder | E-Commerce & Payments Operations at SLAVA

Jul 2020 - Jul 2023

Sales Associate | Telecom Sales & Document Verification Specialist at Three UK

Jul 2019 - Jul 2020

Sales Associate | Payments & Loss Prevention at Clas Ohlson

Nov 2017 - Apr 2019

Jelena started working in 2017, then the employee has changed 6 companies and 6 jobs. On average, Jelena works for one company for 1 year 9 months.

Jelena is proficient in Bulgarian, Croatian, and English. Their professional focus is Anti-Money Laundering, Artificial Intelligence (AI), and Chargeback Management across 3 core areas.

Jelena holds Introduction to Conversational AI, Marketing Tools: How to Leverage AI Tools to Transform Your Marketing, and ChatGPT and SQL certifications.

Education

Bachelor of Applied Science - BASc at University of West London

Jelena Namesakes

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Jelena
Senior Investment Manager
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Jelena
Grape Creek Vineyards
Wine Trading Partner
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Jelena
Travel Agent
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