GRACE KK

GRACE KK: Email & Phone Number

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Customer Experience & Assurance Lead(B2B) at Safaricom PLC|Kenya

Position:

Customer Experience & Assurance Lead(B2B) at Safaricom PLC

Location:

Kenya

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Last updated: 2026-07-23
Updated: 2026-07-23

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Work Experience 15 years

Customer Experience & Assurance Lead(B2B) at Safaricom PLC

Sep 2019 - Current

Digital Channels Manager(CX B2B) at Safaricom PLC

Aug 2018 - Aug 2019

Customer Experience Program Manager at Safaricom PLC

Mar 2016 - Jul 2018

Special Projects Analyst-Enterprise Product support, Automation and Governance at Safaricom Limited

Jan 2014 - Jan 2016

Support Analyst, Enterprise. at Safaricom Limited

May 2011 - Dec 2013

GRACE KK started working in 2011, then the employee has changed 1 company and 4 jobs. On average, GRACE KK works for one company for 3 years.

Their professional focus is Agile & Waterfall Methodologies, Agile Project Management, and Analysis across 3 core areas.

GRACE holds Lean Six Sigma Green Belt Certification, Lean Six Sigma White Belt Certification, and Lean Six Sigma YELLOW BELT CERTIFICATION certifications.

Education

Lean sixsigma(Green belt). at MF Treonamentos

Customer Experience Proffessional at The CX Academy

The Catalead.

Praxis Academy

Strathmore University

MA at University of Nairobi

Monitoring and Evaluation at Kenya Institute of Management

Bachelor of Business Administration (BBA) at St. Paul's University

Frequently Asked Questions

SignalHire found verified email addresses for GRACE KK, both business and personal. Their business email is **@safaricom.co.ke, and personal emails include k************e@gmail.com.
SignalHire found a verified phone number for GRACE KK: +254-***-***-9399.
You can reach GRACE KK through SignalHire by unlocking their verified email and direct phone number (free signup, no credit card needed). SignalHire is the fastest route if you need their contact details immediately.
GRACE KK has 15 years of professional experience. They have held roles including Digital Channels Manager(CX B2B), Customer Experience Program Manager, and Special Projects Analyst-Enterprise Product support, Automation and Governance at companies such as Safaricom PLC, Safaricom PLC, and Safaricom Limited. Their education includes Lean sixsigma(Green belt). from MF Treonamentos, and Customer Experience Proffessional from The CX Academy.
Yes. GRACE KK's SignalHire profile was last updated on 23 July 2026, reflecting their current position as Customer Experience & Assurance Lead(B2B) at Safaricom PLC in Nairobi, Nairobi, Kenya.

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