Gokul Kumar

Gokul Kumar: Email & Phone Number

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Manager - Service Integration and Process Mgmt. at e& UAE|Dubai, United Arab Emirates

Position:

Manager - Service Integration and Process Mgmt. at e& UAE

Location:

Dubai, United Arab Emirates

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Last updated: 2026-06-24
Updated: 2026-06-24

Found email addresses for Gokul Kumar:

Business emails:
g****r@etisalat.ae,
g***l@mainstaycrm.com
Personal emails:

Found phone for Gokul Kumar:

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Work Experience 25 years

Manager - Service Integration and Process Mgmt. at e& UAE

Oct 2023 - Current

Service Management Lead at Tech Mahindra

Mar 2023 - Sep 2023

Service Mgmt & ServiceNow Functional Consultant at Tech Mahindra

Apr 2020 - Feb 2023

Head Of Service Management at Tech Mahindra

Sep 2019 - Apr 2022

Global Service Level Process Manager at Tech Mahindra

Aug 2015 - Aug 2019

Service Manager - ServiceNow Platform at Tech Mahindra

Aug 2015 - Aug 2019

Service Management Office Head at Tech Mahindra

Jul 2012 - Aug 2019

Global Incident Process Manager at Tech Mahindra

Sep 2014 - Apr 2016

Service Management & Managed Services Consultant at Tech Mahindra

Jul 2012 - Jul 2013

Service Delivery Manager at IBM

Mar 2010 - Jun 2012

Release and Problem Management at IBM

Apr 2008 - Dec 2010

KPI and Configuration Manager at IBM

Dec 2008 - Mar 2010

Change Manager at IBM

Oct 2007 - Apr 2008

Change Coordinator at IBM

Jun 2006 - Oct 2007

Mentor at HCLTech

Nov 2005 - Jun 2006

Mentor at Sutherland

Nov 2004 - Nov 2005

Senior Technical Support Engineer at Mainstay Teleservices Pvt Ltd

Nov 2003 - Nov 2004

Technical Support Specialist at Khodays Contact Center

Jul 2001 - Nov 2003

Gokul Kumar started working in 2001, then the employee has changed 6 companies and 16 jobs. On average, Gokul Kumar works for one company for 2 years 2 months.

Gokul is proficient in English, Hindi, and Tamil. Their professional focus is Business Process Improvement, Change Management, and Configuration Management across 3 core areas.

Gokul holds Generative AI Overview for Project Managers, Project Management Professional (PMP)®, and ISO 27001 Lead Implementer certifications.

Education

BSC at Loyola College

Master Diploma at MDIT

Bachelor Degree at University of Madras

Gokul Kumar Namesakes

Name
Company
Position
Gokul Kumar
Deputy Manager
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Gokul Kumar
Dalo.club
Founder & Product Manager
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Gokul Kumar
Software Associate
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Other employees at e& UAE

Name
Company
Position
Ayaz Khan
Network Engineer
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Sherilyn Ambay
RF Engineer
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BISWANATH TRIPATHY
GIS ENGINEER
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Feroz Khader
Senior Engineer
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Ola Hany
Payments Solutions - Marketing Department
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Waqas Akhtar
Analyst
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Hesham Elsharkawy
Sales Executive
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ryta james
Head of Marketing
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Waseem Chanegaon
Senior Manager IPCORE Operations E& UAE (Etisalat)
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Mohamed Amer
DWDM/OTN Network Strategy& Architecture Manager
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