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Gabriel Lucena's
email & phone

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Current Position:

CX Delivery Manager Latam at Gupshup

Experience:

13 years

Location:

São Paulo, São Paulo

How to contact Gabriel Lucena

Last updated:2024-09-14
emailg******l@gupshup.ai
phone+55-***-***-4189
YouTube
Instagram

Analytics

According to LinkedIn Gabriel Lucena started working on 2012, then the employee has changed 5 companies and 11 jobs. On average, Gabriel Lucena works for one company for 1 year. Gabriel Lucena has been working as a CX Delivery Manager Latam for Gupshup for 974 days. If you are interested in this candidate, contact him directly by using contact details provided by SignalHire.

Work Experience

CX Delivery Manager Latam at Gupshup

Jan 2023 - Current

Head of Customer Experience SaaS at ZENVIA

Nov 2022 - Jan 2023

CX Onboarding Coordinator Latam at ZENVIA

May 2022 - Nov 2022

CX Onboarding Coordinator at ZENVIA

Aug 2021 - May 2022

Onboarding Tech Lead LatAm | Customer Onboarding and Implementation Success at ZENVIA

Oct 2020 - Aug 2021

Project Manager at Hi Platform

Jan 2020 - Oct 2020

PMO Specialist at Bureau Veritas Group

May 2019 - Dec 2019

PMO Senior Analyst at Bureau Veritas Group

Aug 2017 - May 2019

PMO Analyst at Sistema

Feb 2016 - Aug 2017

PMO Assistant at Sistema

Oct 2015 - Jan 2016

Industrial Engineering Internship at Sistema

Oct 2014 - Sep 2015

Engineering Assistant at Highplex

Sep 2012 - Aug 2013

Education

MBA em Digital Business at Universidade de São Paulo

Bachelor of Engineering - BE at Faculdade Flamingo

Bachelor's degree at Faculdade Flamingo

Project Management School at Faculdade Impacta Tecnologia

Tecnólogo at Central Institute of Technology

First Certificate of English at University of Cambridge

CPS - Centro Paula Souza

Current Company Information Gupshup

Name: Gupshup

Speciality: Generative AI, Voice AI, AI Chatbots, WhatsApp Business API, Conversational AI, WhatsApp Marketing, AI Agents for Customer Support, Messaging APIs, Rich Communication Services (RCS), AI-Powered Conversations, WhatsApp Campaign Management, End-to-End Conversation Journeys, Workflow Automation via Messaging, Custom LLM Integration, Conversation cloud, Click to WhatsApp Ads, Conversational Engagement, NLP & NLU in Chatbots, Chatbot Analytics & Insights, WhatsApp Campaign Management, Instagram Messaging API, AI Agents for Marketing, AI Agents for Sales, Agent assist, Virtual agent, Knowledge Integration & Agent Copilot, Multi-Channel Conversational AI, Conversational marketing

Location: San Francisco, California, United States

Employees: 1000-5000

Description: Gupshup enables its users to communicate and share their short messages privately and publicly.HDFC and ZeeTV to engage and retain consumers. Its platform handles over 4 billion me...

Frequently Asked Questions

How long has Gabriel Lucena been working as a CX Delivery Manager Latam?

Gabriel Lucena's total experience in various companies as a CX Delivery Manager Latam 2 years 8 months.

What is Gabriel Lucena's minimum period of employment in the companies?

Gabriel Lucena's minimum period of employment in various companies is 2 months.

What is Gabriel Lucena's average duration of employment for different companies?

On average, Gabriel Lucena works for one company for 10 months

What industries has Gabriel Lucena worked in?

Gabriel Lucena works in the Information Technology and Services. Previously, Gabriel Lucena worked in the Computer Software, and Environmental Services, and Facilities Services.

What positions has Gabriel Lucena held before?

Previously, Gabriel Lucena worked as a Head of Customer Experience SaaS, and CX Onboarding Coordinator Latam, and CX Onboarding Coordinator, and Onboarding Tech Lead LatAm | Customer Onboarding and Implementation Success, and Project Manager.

How do I contact Gabriel Lucena?

Gabriel Lucena's email address is g******l@gupshup.ai, phone number is +55-***-***-4189. Sign up to get contact details.

Who is the Co-Founder & CEO of the Gupshup?

The Co-Founder & CEO of the Gupshup is Beerud Sheth
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Gabriel Lucena Namesakes

Name
Company
Position
G
Aurorian Studios | Freedom Games
3D Shader Programmer
G
Adult Mental Health Nurse
G
Senior Resident Software Developer
G
Analista de Riscos de Crédito Sênior

Other employees at Gupshup

Name
Company
Position
C
UX Designer | IA Conversacional | Design de Conteúdo | Otimização de Processos
J
Customer Support Consultant
Y
Software Engineer II - AI/ML
A
Director - Client Solutions
S
Senior Principal Architect
A
Senior Software Engineer
A
Senior Manager Program Management & Engineering Operations
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