Current Position:
CX Delivery Manager Latam at GupshupExperience:
13 yearsLocation:
São Paulo, São PauloJan 2023 - Current
Nov 2022 - Jan 2023
May 2022 - Nov 2022
Aug 2021 - May 2022
Oct 2020 - Aug 2021
Jan 2020 - Oct 2020
May 2019 - Dec 2019
Aug 2017 - May 2019
Feb 2016 - Aug 2017
Oct 2015 - Jan 2016
Oct 2014 - Sep 2015
Sep 2012 - Aug 2013
MBA em Digital Business at Universidade de São Paulo
Bachelor of Engineering - BE at Faculdade Flamingo
Bachelor's degree at Faculdade Flamingo
Project Management School at Faculdade Impacta Tecnologia
Tecnólogo at Central Institute of Technology
First Certificate of English at University of Cambridge
CPS - Centro Paula Souza
Name: Gupshup
Speciality: Generative AI, Voice AI, AI Chatbots, WhatsApp Business API, Conversational AI, WhatsApp Marketing, AI Agents for Customer Support, Messaging APIs, Rich Communication Services (RCS), AI-Powered Conversations, WhatsApp Campaign Management, End-to-End Conversation Journeys, Workflow Automation via Messaging, Custom LLM Integration, Conversation cloud, Click to WhatsApp Ads, Conversational Engagement, NLP & NLU in Chatbots, Chatbot Analytics & Insights, WhatsApp Campaign Management, Instagram Messaging API, AI Agents for Marketing, AI Agents for Sales, Agent assist, Virtual agent, Knowledge Integration & Agent Copilot, Multi-Channel Conversational AI, Conversational marketing
Location: San Francisco, California, United States
Employees: 1000-5000
Description: Gupshup enables its users to communicate and share their short messages privately and publicly.HDFC and ZeeTV to engage and retain consumers. Its platform handles over 4 billion me...
How long has Gabriel Lucena been working as a CX Delivery Manager Latam?
Gabriel Lucena's total experience in various companies as a CX Delivery Manager Latam 2 years 8 months.What is Gabriel Lucena's minimum period of employment in the companies?
Gabriel Lucena's minimum period of employment in various companies is 2 months.What is Gabriel Lucena's average duration of employment for different companies?
On average, Gabriel Lucena works for one company for 10 monthsWhat industries has Gabriel Lucena worked in?
Gabriel Lucena works in the Information Technology and Services. Previously, Gabriel Lucena worked in the Computer Software, and Environmental Services, and Facilities Services.What positions has Gabriel Lucena held before?
Previously, Gabriel Lucena worked as a Head of Customer Experience SaaS, and CX Onboarding Coordinator Latam, and CX Onboarding Coordinator, and Onboarding Tech Lead LatAm | Customer Onboarding and Implementation Success, and Project Manager.How do I contact Gabriel Lucena?
Gabriel Lucena's email address is g******l@gupshup.ai, phone number is +55-***-***-4189. Sign up to get contact details.Who is the Co-Founder & CEO of the Gupshup?
The Co-Founder & CEO of the Gupshup is Beerud ShethFind email for 850M+ professionals