Fernando Thaniya

Fernando Thaniya's email & phone

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Reservations Agent at JW Marriott|Dubai, United Arab Emirates

Position:

Reservations Agent at JW Marriott

Location:

Dubai, United Arab Emirates

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Last updated: 2026-04-20
Updated: 2026-04-20

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Work Experience 17 years

Reservations Agent at JW Marriott

Apr 2025 - Current

Reservations Agent at KHAMAS HOSPITALITY

Aug 2022 - Aug 2024

Customer Service Representative at Landmark Leisure

May 2016 - May 2018

Guest Relations Officer at Jetwing Hotels

Feb 2009 - Oct 2011

Fernando Thaniya started working in 2009, then the employee has changed 3 companies and 2 jobs. On average, Fernando Thaniya works for one company for 1 year 11 months.

Education

International Airline Ticketing Academy ( International Air Transport Association) IATA

TBS International Campus

Golden Key Institute of Technology

International Certificate in Information Technology at Gateway School of Computing (ICAA) Endorced by University of Southampton UK

Newstead Girls' College Negombo

Skills

Client Relations, Guest Satisfaction, Upselling, Reservations, Market Research & Consumer Behavior, Self-confidence, Standard Operating Procedure (SOP), Confidentiality, Customer Retention, Data Analytics & Performance Tracking, Interpersonal Skills, WordPress, Sales & Marketing in Aviation, Conflict Management, Phone Manner, Deadline Oriented, Problem-Solving & Crisis Management, Branding & Positioning, Customer Support, Computer Literacy, WordPress , Problem Solving, Microsoft Office, Cash Handling, Document Management, Payment Systems, Revenue Enhancement, Hotel Booking, Documentation, Property Management Systems, Strategic Planning & Decision-Making, Public Relations & Communication, Cross-functional Team Leadership, Online Community Management, Financial Management & Budgeting , Receptionist Duties, Working Experience, Sales, Sales & Business Development, Organization Skills, Strategic Communications, Key Performance Indicators, Leadership, English, Bookings, Operations & Process Optimization, Analytical Skills, Negotiation & Contract Management , Client Issue Resolution, Time Management, SEO & Hashtag Strategy, Office Administration, Office 365, Attitude Change, Special Events Coordination, Guest Service Management, Risk Assessment, Hospitality Industry, Customer Experience, Communication, Stress Management, Skilled Multi-tasker, Communication & Multilingual Skills, Administration, Sales Effectiveness, Teamwork, Attention to Detail, Customer Satisfaction (CSAT), Customer Relationship Management (CRM), Team Motivation, Front Office Operations, Customer Relationship Management (CRM) , Point of Sale (POS) Systems, Content Creation & Curation, Switchboard Operator, Advertising & Campaign Management, Crisis Management, Conflict Resolution, Enquiries, Databases, Customer Satisfaction, Hazard Mitigation, Customer Service, Strategic Negotiations, Booking Systems, Phone Etiquette, E-Commerce, Retail Sales, Customer Success, Online Payment, Successful Negotiation, Guest Experience, Food and Beverage Operations, Business Development & Growth Strategies, Team Effectiveness, Stressful Situations, Sales Processes, Internal Communications, Service Work, Written Communication

Frequently Asked Questions

What is Fernando Thaniya's minimum period of employment in the companies?

Fernando Thaniya's minimum period of employment in various companies is 2 years.

What is Fernando Thaniya's average duration of employment for different companies?

On average, Fernando Thaniya works for one company for 2 years 3 months

What industries has Fernando Thaniya worked in?

Fernando Thaniya works in the Hospitality.

What positions has Fernando Thaniya held before?

Previously, Fernando Thaniya worked as a Reservations Agent, and Customer Service Representative, and Guest Relations Officer.

How do I contact Fernando Thaniya?

Fernando Thaniya's phone number is +971-***-***-4568. Sign up to get contact details.

Who are Fernando Thaniya's peers at other companies?

Fernando Thaniya's peers at other companies are Maricho Reyes and Pramita Anindita and Fesida Fernandes

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