Erico's email & phone

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Head of Customer, User & Employee Experience at EPX Consultoria - CX, UX e EX|Rio de Janeiro, Rio de Janeiro, Brazil

Position:

Head of Customer, User & Employee Experience at EPX Consultoria - CX, UX e EX

Location:

Rio de Janeiro, Rio de Janeiro, Brazil

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Last updated: 2025-12-19

Updated: 2025-12-19

Found email addresses for Erico:

Business email's:

***@gmail.com

Found phone for Erico:

+55-***-***-5660

A different Erico?

Work Experience 19 years

Head of Customer, User & Employee Experience at EPX Consultoria - CX, UX e EX

Aug 2024 - Current

Gerente de Projetos e Consultor de negócios sênior at Consultor Autónomo

Jan 2016 - Jul 2024

Gerente de Relacionamento e CX Sr. at Assim Saúde

Mar 2021 - Mar 2024

Gerente de Atendimento e Qualidade at Assim Saúde

Apr 2017 - Feb 2021

Coordenador de Planejamento Estratégico at Assim Saúde

Apr 2015 - Mar 2017

Especialista em MIS (Management Information System) at Golden Cross

Oct 2012 - Mar 2015

Analista de Planejamento at Contax S.A.

Jul 2009 - Sep 2012

Supervisor NOC at Contax S.A.

Jun 2007 - Jun 2009

Erico started working in 2007, then the employee has changed 4 companies and 7 jobs. On average, Erico works for one company for 3 years 4 months.

Education

Master of Business Administration - MBA at UC Irvine

Pós-graduação Lato Sensu - MBA at Instituto Brasileiro de Coaching - IBC

Executive MBA at PUCRS - Pontifícia Universidade Católica do Rio Grande do Sul

Gestão Empresarial e Marketing at ESPM Escola Superior de Propaganda e Marketing

Bacharelado em Engenharia at Universidade Candido Mendes

Master of Business Administration (MBA) at Fundação Getulio Vargas

Bacharelado em Administração at Universidade Candido Mendes

Processos Gerenciais at Fundação Getulio Vargas

Skills

Banco de dados, Planejamento estratégico, Mapeamento da jornada do cliente, Gestão de riscos, Gestão de mudanças, SaaS, Design de experiência do cliente, Onboarding de clientes, Inteligência artificial, Gestão do ciclo de vida do cliente, Experiência do cliente, Treinamento e desenvolvimento, Gestão de empresas, ura, Centrais de atendimento, Seleção de pessoal, Experiência do usuário (UX), HubSpot, Net Promoter Score, Ciclo PDCA, Gerente de projeto, Tableau, VBA Excel, Scrum, Capacidade analítica, Metodologia PMBOK, Gestão de processos, Estratégias de retenção, Liderança de equipe multifuncional, Gestão de serviços de atendimento ao cliente, Planejamento, Voz do cliente, Tomada de decisões baseadas em dados, Microsoft Visio, Seis Sigma, CSAT, Gestão da mudanças, Relacionamento com clientes, Kanban, Microsoft Excel, Implementação de KPI, Implementação de projetos, Sucesso do cliente, Gestão de conflitos, Chatbots, Microsoft Project, Métricas de dashboard, Gestão de projetos, machine learning, Inteligência de negócios (BI), Microsoft Office, Microsoft Power BI, Google Analytics, Zendesk, PMO (Escritório de projetos), Metodologias Agile, BizAgi, Programas de fidelização, Coaching, Gestão de relacionamento com o cliente (CRM), BPMN, Lean Six Sigma, Gestão estratégica empresarial, Melhoria contínua, Gestão de cancelamentos, Estratégia digital, Gestão de pessoas, WFM, Gestão de experiência do cliente

Frequently Asked Questions

What is Erico's email address?

SignalHire found a verified business email address for Erico: ***@gmail.com.

What is Erico's phone number?

SignalHire found a verified phone number for Erico: +55-***-***-5660.

How do I contact Erico at EPX Consultoria - CX, UX e EX?

You can reach Erico through SignalHire by unlocking their verified email and direct phone number (free signup, no credit card needed). SignalHire is the fastest route if you need their contact details immediately.

What is Erico's professional background?

Erico has 19 years of professional experience. They have held roles including Gerente de Projetos e Consultor de negócios sênior, Gerente de Relacionamento e CX Sr., and Gerente de Atendimento e Qualidade at companies such as Consultor Autónomo, Assim Saúde, and Assim Saúde. Their education includes Master of Business Administration - MBA from UC Irvine, and Pós-graduação Lato Sensu - MBA from Instituto Brasileiro de Coaching - IBC.

Is Erico's contact information up to date?

Yes. Erico's SignalHire profile was last updated on 19 December 2025, reflecting their current position as Head of Customer, User & Employee Experience at EPX Consultoria - CX, UX e EX.

Erico Namesakes

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Company

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Senior Associate

Staff Pengawakan Kapal Penumpang PSO

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Erico

Perfetti Van Melle

Regional Sales Manager

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