Ericka Downs

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Chief Executive Officer at MySherpa®|Wilmington, Delaware, United States

Position:

Chief Executive Officer at MySherpa®

Location:

Wilmington, Delaware, United States

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Last updated: 2026-04-16
Updated: 2026-04-16

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Work Experience 27 years

Chief Executive Officer at MySherpa®

Feb 2026 - Current

Chief Operating Officer at Dorset Connects

Apr 2022 - Mar 2026

Service Manager at Dorset Connects

May 2017 - Apr 2022

Career Gap at Self-employed

Jan 2005 - Jan 2017

Project Leader at Vertex Inc.

Jun 1999 - Jan 2005

Ericka Downs started working in 1999, then the employee has changed 3 companies and 4 jobs. On average, Ericka Downs works for one company for 5 years 4 months.

Education

Bachelor of Science at University of Delaware

Skills

Regulatory Compliance, Communication, Standard Operating Procedure (SOP), Service Delivery, Quality Assurance, Business Development, Operational Excellence, Inclusive Leadership & Accountability Frameworks, Business Reviews, Finance, Event Planning, Service Level Management, Client Needs Analysis, Product Feature Integration, Business Process Improvement, Key Performance Indicators, Customer Satisfaction, Humility, Cross-Department Collaboration, EQ-Based Leadership, Operational Process Redesign, Operational Maturity Level Advancement, Business Analytics, IT Strategy, Business Process, Financial Management, Payroll & Benefits Administration, Strategic Sales Planning, Change Management, Employee Benefits Structuring, Client Engagement, Annual Planning, Forecasting, Operational Strategy, Retail & Online Sales, Small Business Management, Process Automation, Business Strategy, IT Service Management, Software Development Life Cycle (SDLC), Operations Management, Business Insights, Presentation Skills, Team Management, Service Delivery Management, Service Operations, Objectives and Key Results (OKRs), Profit Margin Optimization, IT Management, Interpersonal Communication, Professional Services, IT Operations Management, Automation, Productivity-Boosting Techniques, Leadership, Infrastructure Development, Growing Teams, IT Operations, Client-Focused Service Delivery, Strategy, Troubleshooting, Operational Planning, Strategic Planning, Testing Phases Coordination, Sales & Marketing, Organizational Design, Capacity Planning, Skilled Multi-tasker, Customer Relationship Management, Decision-Making, Infrastructure, Service Operation, Management Systems, Computer Science, Brand Development & Marketing, Project Management, Strategic Initiatives, Communication Facilitation, Customer Relationship Management (CRM), Analytical Skills, Problem Solving, Cloud-Based Systems Migration, Teamwork

Frequently Asked Questions

What is Ericka Downs's minimum period of employment in the companies?

Ericka Downs's minimum period of employment in various companies is 3 years 11 months.

What is Ericka Downs's average duration of employment for different companies?

On average, Ericka Downs works for one company for 6 years 7 months

What industries has Ericka Downs worked in?

Ericka Downs works in the Information Technology and Services. Previously, Ericka Downs worked in the Computer Software.

What positions has Ericka Downs held before?

Previously, Ericka Downs worked as a Chief Operating Officer, and Service Manager, and Career Gap, and Project Leader.

How do I contact Ericka Downs?

Ericka Downs's phone number is +1-***-***-4118. Sign up to get contact details.

Who is the President/CEO/Director of the MySherpa®?

The President/CEO/Director of the MySherpa® is Adam Greback

Who are Ericka Downs's peers at other companies?

Ericka Downs's peers at other companies are Anees Ameer and Vikas Khemani and Mohammad Mobin Siddique

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Other employees at MySherpa®

Name
Company
Position
Dominick Fossetta
IT Support & Security Technician II
Patricia Gurev
Marketing & Celebrations Sherpa
Adam Greback
Director of New Business

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