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Jul 2024 - Current
Nov 2023 - Jul 2024
Jun 2022 - Nov 2023
Their professional focus is Access Management, Active Directory, and Amazon Web Services (AWS) across 3 core areas.
Education
Bachelor of Science - BS at Vidyasagar College
Skills
Help Desk Support, Customer Support, Technical Support, Analytical Skills, Asset Management, Service Level Management, ITIL, Subject Matter Experts, Chat, Escalations Management, Supplier Management, Microsoft Endpoint Configuration Manager, Zendesk, Problem Management, ServiceNow, Microsoft Office, Service Desk, Printer Support, Virtual Desktop, Problem Solving, Root Cause, Quick Thinking, Time Management, Performance Management, Major Incident Management, Vendor Management, Communication, Process Improvement, Incident Handling, Point of Sale (POS) Systems, Training, HTML, Remote Troubleshooting, Documentation, Active Directory, LiveChat ChatBot, Database Management System (DBMS), Technical Understanding, Microsoft Excel, Reporting & Analysis, Software Installation, Change Management, Incident Management, Microsoft PowerPoint, Soft Skills, Root Cause Analysis, Service-Level Agreements (SLA), ITIL Certified, Access Management, Service Desk Management, Microsoft Outlook, Networking, Order Management, Microsoft Word, Remote Desktop, Hardware Support, Online Support, Zendesk Support, Email, Business Communications, Content Management, Amazon Web Services (AWS), OnboardingDipayan Sen Namesakes
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