Dimal Perera

Dimal Perera: Email & Phone Number

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Global Contact Center Trainer at HSBC|Colombo, Western Province, Sri Lanka

Position:

Global Contact Center Trainer at HSBC

Location:

Colombo, Western Province, Sri Lanka

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Last updated: 2026-07-09
Updated: 2026-07-09

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Work Experience 23 years

Global Contact Center Trainer at HSBC

Feb 2023 - Current

Client Due Diligence Analyst at HSBC

Jan 2017 - Feb 2023

Trade Finance Executive at HSBC

Sep 2012 - Jan 2017

Customer Service Executive at HSBC

Oct 2010 - Sep 2012

Senior Customer Service Executive at Dialog Axiata PLC

May 2005 - Sep 2010

Senior Customer Service Executive at Dialog Telekom

May 2005 - Sep 2010

Senior Travel Executive at Lunar Tours and Travels

Jan 2003 - Jan 2005

Dimal Perera started working in 2003, then the employee has changed 3 companies and 5 jobs. On average, Dimal Perera works for one company for 4 years 1 month.

Their professional focus is 5S, Accelerator Physics, and Active Listening across 3 core areas.

Dimal holds Digital Marketing Foundations, Event Planning Foundations, and HRCI Professional in Human Resources (PHR) Cert Prep certifications.

Education

GCE ALs at Royal College Colombo

International Compliance Association in association with the University of Manchester at ICA Certificate in AML and Sanctions Compliance

TKT (Teaching Knowledge Test) at University of Cambridge

Diploma in Airline Ticketing and Marketing at INTERNATIONAL AIRLINE TICKETING ACADEMY

ICA Certificate in AML and Sanctions Compliance at WIT

Certification in Best International Practices for Trade Finance at International Chamber of Commerce Sri Lanka - ICC SL

Certified Documentary Credit Specialist at IFS

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