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Senior Manager, Customer Success, Asia Pacific at Wiley|Singapore

Position:

Senior Manager, Customer Success, Asia Pacific at Wiley

Location:

Singapore

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Last updated: 2025-04-01
Updated: 2025-04-01

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Work Experience 25 years

Senior Manager, Customer Success, Asia Pacific at Wiley

Jan 2025 - Current

Customer Success Manager (Asia Pacific) at Wiley

Oct 2020 - Current

Senior Training/Customer Engagement Manager (Southeast Asia) at EBSCO Information Services

Mar 2018 - Oct 2019

Senior Training Specialist (Southeast Asia) at EBSCO Information Services

Jan 2015 - Mar 2018

Training Specialist (Singapore, Malaysia, Brunei Darussalam, Philippines) at EBSCO Information Services

Jan 2013 - Jan 2015

Senior Librarian (Architecture, Design, Photography and ArtsCultureSG) at NLB Singapore

Jan 2012 - Jan 2013

Librarian (Architecture, Design, Photography and ILL & DDS Services) at NLB Singapore

Dec 2007 - Jan 2012

Drama Librarian at Royal Conservatoire of Scotland

Sep 2006 - Jan 2007

Library Assistant at University of Strathclyde

Oct 2005 - May 2006

Student Attachment at Business Gateway - Glasgow

Jan 2006 - Feb 2006

Assistant Librarian at National University of Singapore

Feb 2003 - Aug 2005

Assistant Librarian at National University of Singapore

Dec 2001 - Feb 2003

Autumn started working in 2001, then the employee has changed 6 companies and 10 jobs. On average, Autumn works for one company for 1 year 11 months.

Education

M.Sc. at University of Strathclyde

BSc. at National University of Singapore

Skills

Information Retrieval, Conflict Resolution, Open Access, Product Development, Information Literacy, Collection Development, Knowledge Management, Curriculum Development, Library Research, Metadata, Databases, Library Systems, Social Media Marketing, Customer Success, Training, DDS, Product Testing, Digital Engagement, Library Management, Account Planning, Customer Satisfaction, Community Outreach, Software as a Service (SaaS), Project Management, Digital Marketing, Web Conferencing, Troubleshooting, E-Learning, EBSCO, Library Science, Information Management, Electronic Resources, Indexing, Cataloging, CSS, HTML, Circulation, Critical Thinking, Archives, Academic Libraries, Interlibrary Loan, Editing, Library Instruction, Digital Libraries, Library Services

Frequently Asked Questions

What is Autumn's minimum period of employment in the companies?

Autumn's minimum period of employment in various companies is 1 month.

What is Autumn's average duration of employment for different companies?

On average, Autumn works for one company for 1 year 8 months

What industries has Autumn worked in?

Autumn works in the Publishing. Previously, Autumn worked in the Information Services, and Libraries, and Higher Education.

What positions has Autumn held before?

Previously, Autumn worked as a Customer Success Manager (Asia Pacific), and Senior Training/Customer Engagement Manager (Southeast Asia), and Senior Training Specialist (Southeast Asia), and Training Specialist (Singapore, Malaysia, Brunei Darussalam, Philippines), and Senior Librarian (Architecture, Design, Photography and ArtsCultureSG).

How do I contact Autumn?

Autumn's phone number is +65-***-***-5168. Sign up to get contact details.

Who is the President & CEO of the Wiley?

The President & CEO of the Wiley is Brian A. Napack

Autumn Namesakes

Name
Company
Position
Huntsville Police DepartmentA
Police Applications Technician

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WileyR
Sales Support Manager
WileyF
Account Manager, Rights & Licensing
WileyJ
Production Manager
WileyJ
Hosting Resource Analyst
WileyX
Senior Editorial Manager
WileyJ
Vice President and Publisher
WileyW
Manager, Journal Publishing, Health Sciences

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