Ananth Duvvuri

Ananth Duvvuri's email & phone

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Head of Conversational Banking & AI - Hong Kong at HSBC|Hong Kong

Position:

Head of Conversational Banking & AI - Hong Kong at HSBC

Location:

Hong Kong

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Last updated: 2026-01-07
Updated: 2026-01-07

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Work Experience 23 years

Head of Conversational Banking & AI - Hong Kong at HSBC

Jul 2025 - Current

Group Head of Digital Engagement, Servicing at HSBC

Jun 2022 - Aug 2025

Global Channel Optimization- Digital Lead at HSBC

Aug 2018 - Jun 2022

Head of Contact Centre at HSBC Electronic Data Processing China Ltd

Jun 2016 - Jul 2018

Vice President - Contact Centre at HSBC International Wealth and Premier Banking

Jun 2015 - Jun 2016

AVP Operations at HSBC

Oct 2012 - May 2015

Manager Operations at HSBC Electronic Data Processing Malaysia Pvt. Ltd

Mar 2010 - Oct 2012

Lead Manager Operations at HSBC India

Oct 2008 - Mar 2010

Manager Operations at Auto Finance

Aug 2006 - Sep 2008

Assistant Manager Operations at HSBC India

Jul 2004 - Jul 2006

Subject Matter Expert at HSBC Data Processing Ltd., Hyderabad

Jan 2004 - Jul 2004

Customer Service Executive at HSBC Data Processing Ltd., Hyderabad

Jul 2003 - Jan 2004

Ananth Duvvuri started working in 2003, then the employee has changed 6 companies and 10 jobs. On average, Ananth Duvvuri works for one company for 1 year 11 months.

Education

Bachelor in Arts at MK University India

Hyderabad Public School

Skills

Call Centers, Service Delivery, Green Belt, Business Transformation, Project Management, Employee Benefits, Banking, Business Analysis, Six Sigma, Contact Centers, Employee Engagement, Customer Service, Team Leadership, Customer Retention, Coaching, Cross-functional Team Leadership, Management, Talent Management, Analytical Skills, Process Improvement, Certified, Strategy, Vendor Management, Team Building, Customer Satisfaction, Change Management, Leadership, Risk Management, Resource Management, Customer Relationship Management (CRM), Business Process Improvement, Workforce Management, Strategic Planning, Performance Management, Business Planning, Team Management, Call Center, Stakeholder Management, BPO, Outsourcing, Operations Management

Frequently Asked Questions

What is Ananth Duvvuri's minimum period of employment in the companies?

Ananth Duvvuri's minimum period of employment in various companies is 6 months.

What is Ananth Duvvuri's average duration of employment for different companies?

On average, Ananth Duvvuri works for one company for 2 years

What industries has Ananth Duvvuri worked in?

Ananth Duvvuri works in the Financial Services.

What positions has Ananth Duvvuri held before?

Previously, Ananth Duvvuri worked as a Group Head of Digital Engagement, Servicing, and Global Channel Optimization- Digital Lead, and Head of Contact Centre, and Vice President - Contact Centre, and AVP Operations.

How do I contact Ananth Duvvuri?

Ananth Duvvuri's phone number is +852-***-***-4937. Sign up to get contact details.

Who is the CEO of the HSBC?

The CEO of the HSBC is Noel Quinn

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