Abdul Wasi

Abdul Wasi: Email & Phone Number

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Workforce Management Analyst at Firstsource|Hyderabad, Telangana, India

Position:

Workforce Management Analyst at Firstsource

Location:

Hyderabad, Telangana, India

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Last updated: 2026-04-10
Updated: 2026-04-10

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Work Experience 7 years

Workforce Management Analyst at Firstsource

Jun 2025 - Current

Business Trainer – Capability Development at Firstsource

Feb 2025 - May 2025

Senior Customer Service Associate at Firstsource

Sep 2023 - Jan 2025

Customer Support Associate at Firstsource

Sep 2023 - Jan 2025

Customer Service Agent at Mivi

Aug 2022 - Sep 2023

Escalation Specialist at Mivi

Nov 2022 - Aug 2023

Support Team Lead at Mivi

Mar 2023 - Apr 2023

Store Manager at Mama Mia Foods Pvt. Ltd.

Nov 2019 - Jan 2022

Abdul Wasi started working in 2019, then the employee has changed 2 companies and 7 jobs. On average, Abdul Wasi works for one company for 1 year.

Their professional focus is Biology, BIRT Project, and Business Analysis Planning & Monitoring across 3 core areas.

Education

Bachelor of Science - BS at Anwarul-Uloom College of Computer Science

Noesis Junior College - India

Bachelor of Science at Anwarul Uloom College

Skills

Hindi, Forecasting & Capacity Planning, Warehouse Control, SLA Management, Teamwork, Contact Center Operations, Typing, BIRT Project, Operational Excellence, Workforce Management (RTA, Intraday, Adherence, Shrinkage), Occupancy, Continuous Improvement, Upselling & Cross-Selling, Microsoft Excel Macros, Process Improvement, Queue Management, Employee Engagement, Online Support, Data Entry, Biology, Workforce Analytics, Time Management, Warehouse Management Systems, Real-time Control, Performance Reporting, Microsoft Excel, Order Processing, Upselling, Chat & Email Support, Planning & Scheduling, Mentorship & Coaching, Presentation Skills, Data Analysis (Power BI, SQL – Learning Phase), Forecasting, Social Media Brand Management, Sales and Marketing, Business Analysis Planning & Monitoring, New Hire Training, Cashiering, Transfer to Production, Customer Satisfaction, Escalation Handling, Real-time Monitoring, English Translation, Shrinkage, Monitoring Services, Customer Experience, Reporting & Dashboards, Capability Development & Training, Customer Support, Packers, Trend Analysis

Abdul Wasi Namesakes

Name
Company
Position
Abdul Wasi
Super Tech Pvt. Ltd.
Business Development Manager
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ABDUL WASI
UKM Penalaran dan Kreativitas UPN Jawa Timur
Member of Internal and External Departments
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Abdul Wasi
Salateen Chandler Services
Senior Finance Executive
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