The General® Email Formats

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  • The General® uses 6 different email formats. The most common is firstName.lastNameInitial (for example, jane.d@TheGeneral.com), which appears in about 45% of work addresses.
  • Other common patterns include:
    • lastNameInitial-firstNameInitial: d-j@TheGeneral.com (13%)
    • firstName.lastName: jane.doe@TheGeneral.com (23%)

The General®’s Popular Email Formats

FormatExamplePercentage

Format

firstName.lastNameInitial
jane.d@TheGeneral.comPercentage: 45%

Format

firstName.lastName
jane.doe@TheGeneral.comPercentage: 23%

Format

lastNameInitial-firstNameInitial
d-j@TheGeneral.comPercentage: 13%

Format

firstNameInitial-lastNameInitial
j-d@TheGeneral.comPercentage: 8%

Format

firstName-lastName
jane-doe@TheGeneral.comPercentage: 6%

Format

lastName-firstNameInitial
doe-j@TheGeneral.comPercentage: 5%
Contact top employees from The General®
RACHEL GRAY
RACHEL GRAYCusomer Service Representative
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David Kenny
David KennySenior Manager, Data and AI Governance
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Marilyn Santiago
Marilyn SantiagoAgency Sales Manager
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TJ Jacobs
TJ JacobsSr Manager, NSA Agent Distribution
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Jaclyn Boos
Jaclyn BoosManager, Adjusting services
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Faye Zou
Faye ZouSenior Product Development Manager, Product Management
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Gregg Lewis
Gregg LewisSenior Manager, Customer Service
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Jeff Hicks
Jeff HicksCustomer Service Supervisor
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Catie Fenley
Catie FenleySenior Manager, Brand Media
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Matthew Reich
Matthew ReichLead Claims Analyst
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Seth Rediger
Seth RedigerAVP, NSA Agent Distribution
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Sara Herrman
Sara HerrmanManager, NSA Distribution
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Douglas Malcore
Douglas MalcoreMaterial Damage Appraisal Desk Audit Manager
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Lori Lewis
Lori LewisSenior Manager
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Spence Baker
Spence BakerSoftware Engineer Team Lead
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Daniel Rosasco
Daniel RosascoManager, Total Loss
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The General® Corporate Information: FAQ

The General® is a subsidiary headquartered in Nashville, Tennessee that has served the liability insurance market since its founding in 1963. It specializes in non‑standard auto and car insurance coverage for drivers with unique underwriting needs.

With annual revenues between $500 million and $1 billion, the company employs roughly 500 to 1,000 people across operational roles ranging from claims adjusting and data governance to customer service and software engineering. Its operations are anchored in the Nashville Metropolitan Area (DMA code), while its SIC codes 6331 and 6321 reflect a focus on insurance underwriting and agencies.

Key personnel include Daniel Collett, claims adjuster; Thomas Fleming, Initial Handler III; Malia Pack, Senior Business Analyst; Michael Carcieri, Insurance Agent; Roger Hunt, Software Engineer; as well as RACHEL GRAY, Keaton Davis, Zane Patterson, David Kenny, Ted Greene, Valeria Felix, Ava, Liz Clark, Anabel Diaz, Timothy Collins, and Caitlin Porto. This diverse team drives the company’s service offerings across claims handling, customer support, data governance, and field operations.
The General® uses 6 email formats across its organization. The most common pattern is firstName.lastNameInitial (e.g., jane.d@TheGeneral.com), used in approximately 45% of work addresses.
The General® currently employs over 500-1000 people from United States, Mexico, Canada, Georgia, New Zealand, with a head office in Nashville, Tennessee.

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