FCR is the premier provider of outsourced live agent call center and business process solutions. All of our operations reside within the United States in the states of Oregon, Washington, and Montana. We provide a wide range of outsourced contact center, business process and social networking solutions to industries that include the high tech, internet, e-retail services, telecom, healthcare, finance, travel, transportation, insurance and various sectors of the new economy. Our specialty is creatively working alongside our clients’ existing operations and support desks, helping to fill in sales, service and support gaps like phone, email, web chat, social media, and back office process.
Call Center Outsourcing, Business Process Outsourcing, Teleservices, Email and Web Chat Support, Help Desk, Backoffice Solutions