Direct Interactions: Detailed Company Information & Corporate Profile
Summary
Direct Interactions operates from Seattle, WA as an independent outsourcing firm founded in 2004. The company specializes in call center and contact center solutions that support a broad range of sectors, including retail e‑commerce, utilities, public sector programs such as Medicaid and university enrollment, disaster response, unemployment benefits, and technology platforms.
With a team of 1,000 to 5,000 employees, Direct Interactions delivers customer service and support from remote U.S. agents who speak American English. Services extend to people with disabilities and cover chat services, claims support, eligibility and benefits inquiries, and financial and HR analysis for clients.
Leadership includes President Matt Storey, Disaster Recovery Coordinator Kimberly Johnson, Lead Quality Assurance Analyst A Chalese Midgett, and Remote Customer Care specialist Delandrea Wilson, among others. The firm’s revenue ranges between $50 million and $100 million, reflecting steady growth within the Seattle metropolitan area.
| Direct Interactions Website | directinteractions.com |
| Social Links |    |
| Phone Number | 1-866-773-3622 |
| Industries | |
| Direct Interactions Headquarters Address | 701 5th Ave, Seattle, WA, 98104 US |
| Company Size | 1000-5000 employees |
| Specialities & Services | call center, contact center, customer service, customer support, people with disabilities, remote, American agents, US-based customer service, retail ecommerce, 211, disaster response, unemployment customer support, university enrollment, public sector customer support, Medicaid customer support, utilities customer support, technology customer support |
| DMA Code | Seattle Metropolitan Area |
| Founded | 2004 |
| Estimated Annual Revenue | $50M - 100M |
| Operating Status | Independent Company |
| Updated: | 2026-09-21 |
Competitors
Name | Founded | Type | Employees |
|---|---|---|---|
| 2015 | Privately Held | 200-500 | |
| 2019 | - | 100-200 |
Estimated Website Traffic
The chart shows a growth in traffic to the directinteractions.com website. In August, traffic increased to 1133, compared to 530 in the previous month. The highest traffic in 2026 was recorded in March, reaching 2057 visits.
Workforce Turnover
Number of employees switched from or switched to
Departmental sample breakdown
Length of Employment
Direct Interactions's workforce includes employees across a wide range of tenure levels.
10% have been with the company for 1 to 2 years19% have been with the company for 3 to 4 years33% have been with the company for 5 to 7 years10% have been with the company for 8 to 10 years29% have been with the company for more than 11 years
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Direct Interactions Corporate Information: FAQ
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