DALBAR: Detailed Company Information & Corporate Profile
Summary
DALBAR was founded in 1976 and is headquartered in Marlborough, Massachusetts, where it serves the finance sector with a range of analytical services.
The firm specializes in research, ratings, and rankings that help clients assess service quality across call centers, contact centers, and websites. Its work includes benchmarking, evaluations, and the awarding of service awards and communications seals, as well as producing statements for corporate communication.
With a workforce of 100 to 200 employees, DALBAR’s leadership team features Emily Kunka (Head of Growth and Innovation), Stephen Beaulieu (Senior Research Analyst), Julie (Director of Digital Research and Operations), and several others who oversee research, quality measurement, marketing, UX analysis, and client relations.
| DALBAR Website | dalbar.com |
| Industries | |
| DALBAR Headquarters Address | 5 Mount Royal Ave, Marlborough, Massachusetts, 01752 US |
| Company Size | 100-200 employees |
| Specialities & Services | research, ratings, rankings, service quality measurement, call center evaluation, benchmarking, service award, communications seal, communications, web site, statements, call center, contact center, contact center evaluation |
| Founded | 1976 |
| Estimated Annual Revenue | $10M - 50M |
| Updated: | 2026-10-05 |
Estimated Website Traffic
The chart shows a growth in traffic to the dalbar.com website. In September, traffic increased to 173, compared to 165 in the previous month. The highest traffic in 2026 was recorded in January, reaching 192 visits.
Workforce Turnover
Departmental sample breakdown
Length of Employment
DALBAR's workforce includes employees across a wide range of tenure levels.
5% have been with the company for 8 to 10 years95% have been with the company for more than 11 years
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DALBAR Corporate Information: FAQ
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