ada CX: Detailed Company Information & Corporate Profile
Summary
ada CX is a Toronto‑based software development company established in 2016 that builds intelligent solutions for customer engagement. The firm blends machine learning and artificial intelligence to create chatbots, virtual assistants, and conversational AI tools that enhance customer happiness and streamline support workflows.
Its product suite focuses on customer service automation, AI agents, and ACX platforms, enabling businesses to deliver consistent, high‑quality experiences across digital touchpoints while reducing operational costs. By applying advanced data analytics and real‑time decision making, ada CX helps clients transform reactive help desks into proactive, predictive services that improve retention and satisfaction.
The company employs between 200 and 500 professionals and reports annual revenue in the $100 million to $500 million range. Leadership includes Nilesh Gupta (Head of Growth), Aesha Shah (Vice President – Experiences), Deidre Moore (VP Growth Marketing) and Monica Jain (VP Partnerships), among others who guide growth, partnerships, engineering, and customer solutions.
| ada CX Website | ada.cx |
| Industries | |
| ada CX Headquarters Address | Toronto, Ontario, CA |
| Company Size | 200-500 employees |
| Specialities & Services | Machine Learning, Customer Happiness, Artificial Intelligence, Customer Support, Chatbots, Virtual Assistants, ACX, Customer Service, Conversational AI, Customer Experience, CX, AI Customer Service, Customer Service Automation, AI Agents |
| Founded | 2016 |
| Estimated Annual Revenue | $100M - 500M |
| Updated: | 2026-11-11 |
ada CX Org Chart
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Workforce Turnover
Number of employees switched from or switched to
Departmental sample breakdown
Length of Employment
ada CX's workforce includes employees across a wide range of tenure levels.
5% have been with the company for 1 to 2 years19% have been with the company for 3 to 4 years27% have been with the company for 5 to 7 years8% have been with the company for 8 to 10 years41% have been with the company for more than 11 years
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ada CX Corporate Information: FAQ
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