Troy Barnes: Email & Phone Number

Work Experience 29 years

Partner at Capco

Sep 2025 - Current

Managing Director at Enablrs.io

May 2024 - Current

SVP, Digital Business Transformation APAC at Chubb

Sep 2024 - Jan 2025

Group Chief Transformation Officer / Chief Officer Omne at FWD Insurance

May 2020 - Feb 2024

Chief Customer / Chief Digital Experience Officer at Pizza Hut

Jan 2018 - May 2020

Chief Customer Experience Officer (COO), AIA MALAYSIA at AIA

Nov 2014 - Jan 2018

Group Head of Business Process Transformation, AIA GROUP at AIA Group

Dec 2012 - Nov 2014

Head of Business Transformation Division, ING LIFE JAPAN at ING

Aug 2011 - Sep 2012

Regional Manager Lean Six Sigma and Master Black Belt, ING ASIA PACIFIC at ING

Nov 2007 - Dec 2011

Business Program Director, ING LIFE KOREA at ING

Aug 2010 - Aug 2011

Lean Six Sigma Black Belt, ING AUSTRALIA at ING

Sep 2005 - Dec 2007

Project Manager / Lean Six Sigma Black Belt, ING LIFE TAIWAN at ING

Jan 2007 - Jul 2007

Lead Analyst, ITIL Configuration and Process Management ING AUSTRALIA at ING

Oct 2004 - Sep 2005

Business Systems Analyst at IMS Health

Aug 2004 - Oct 2004

Business Solutions Implementer at National Hire The Cat Rental Store

Aug 2003 - Aug 2004

Various at City of Sydney

Sep 1997 - Aug 2003

Their professional focus is Agile Leadership, Artificial Intelligence (AI), and Artificial Intelligence for Business across 3 core areas.

Troy holds Connecting with Customers Across Channels: Build Loyalty and Stand Out in the AI Era, Customer Insights and Consumer Analytics for Organizations: Concepts, and Building a Journey Map: A Hands-On Workshop certifications and has been awarded Top 150 Global CX Thought Leaders and Influencers 2020, Best CRM Director 2015, and Best Contact Center (Under 200 Seats) 2016