Therese Stapleton

Therese Stapleton: Email & Phone Number

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Customer Strategy Lead at nbn® Australia|Gold Coast, Australia

Position:

Customer Strategy Lead at nbn® Australia

Location:

Gold Coast, Australia

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Last updated: 2026-06-12
Updated: 2026-06-12

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Work Experience 15 years

Customer Strategy Lead at nbn® Australia

Jul 2023 - Current

Customer Service Operations Specialist at nbn® Australia

Jun 2021 - Current

High Risk Complaints Lead at nbn® Australia

Sep 2020 - Jun 2021

Customer Resolution Specialist - Urgent HSE at nbn® Australia

Sep 2019 - Sep 2020

Contact Center Consultant at nbn® Australia

Mar 2019 - Sep 2019

Front Office Manager at Voyages Tourism Australia

Apr 2015 - Nov 2018

Travel Services Specialist at Voyages Tourism Australia

Apr 2013 - Jun 2015

Assistant Manager at Flight Centre

Nov 2011 - Jun 2013

Therese Stapleton started working in 2011, then the employee has changed 2 companies and 7 jobs. On average, Therese Stapleton works for one company for 2 years 3 months.

Their professional focus is Business Planning, Business Transformation, and Case Management across 3 core areas.

Therese holds ICAgile Certified Professional - Agile Team Facilitation, Business Agility Foundations ICP-BAF, and Certificate III in Tourism (Retail Travel Sales) certifications.

Education

Bachelor's degree at Macquarie University

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