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Shashank's email & phone

Senior Technical Support Engineer at HP
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Location

Bengaluru, Karnataka, India

Work Experience 4 years

Senior Technical Support Engineer at HP

Sep 2024 - Current

Senior Technical Support Associate at Mphasis

Nov 2023 - Sep 2024

Desktop Support Engineer at Wipro

Jun 2022 - Nov 2023

Shashank started working in 2022, then the employee has changed 2 companies and 2 jobs. On average, Shashank works for one company for 1 year 3 months.

Education

Bachelor of Engineering - BE at New Horizon College of Engineering

Skills

Ticketing and Escalation Management, Problem Solving, Coordination Skills, Active Directory, Service Levels, ServiceNow, ManageEngine Log360, Technical Assistance, VPN Support (BIG-IP), Remote User Support, BeyondTrust Remote Client, Project Planning, Customer Service, English, Service-Level Agreements (SLA), Customer Communication, Manage client expectations, Desktop & Laptop Support, Preventive Actions, Remedy CRM, Incident Management, Customer-Focused Service, IT Service Delivery, Desktop Computers, Communication and Collaboration Skills, Negotiation, Genesys and Avaya Systems, Internet Protocol Suite (TCP/IP), IT Operations, Remote Access, Peripherals, Network Troubleshooting (LAN/WAN, IP, Domain Join), Remote Troubleshooting, User Access Management, Customer Satisfaction (CSAT), Multi-Factor Authentication (MFA), Help Desk Support, Cisco Network Whitelisting, Shift-based & On-call Support, IT Escalation, Interpersonal Skills, Endpoint Security (McAfee), Microsoft Applications Support, Communication, Analyzer, Domain Name System (DNS), Team Leadership, Software Configuration Management, Information Technology, Product Support, Troubleshooting, Knowledge Base Documentation, Technical Support, IT Service Management, Root Cause, Easily Adaptable, Customer Engagement & Support, Critical Thinking, Attention to Detail, Business Applications, Internet Protocol (IP), Computer Science

Frequently Asked Questions

What is Shashank's minimum period of employment in the companies?

Shashank's minimum period of employment in various companies is 10 months.

What is Shashank's average duration of employment for different companies?

On average, Shashank works for one company for 1 year 2 months

What industries has Shashank worked in?

Shashank works in the Information Technology and Services.

What positions has Shashank held before?

Previously, Shashank worked as a Senior Technical Support Associate, and Desktop Support Engineer.

How do I contact Shashank?

Shashank's email address is s*******.@hp.com, phone number is +91-***-***-0795. Sign up to get contact details.

Who is the President & CEO of the HP?

The President & CEO of the HP is Enrique Lores

Who are Shashank's peers at other companies?

Shashank's peers at other companies are Aniruddh Walimbe and Niral Shah and MOHAMMAD NAZIM NAZIM

Shashank Namesakes

Name
Company
Position
S
Senior Software Engineer
S
Process Executive

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