Serena Lim

Serena Lim: Email & Phone Number

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Manager, Learning & Development at Capella Hotels and Resorts|Singapore

Position:

Manager, Learning & Development at Capella Hotels and Resorts

Location:

Singapore

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Last updated: 2026-08-02
Updated: 2026-08-02

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Work Experience 17 years

Manager, Learning & Development at Capella Hotels and Resorts

May 2023 - Current

Hotel Quality Assurance Consultant at LQA

Apr 2019 - Apr 2023

Manager, Hospitality Industry Transformation at Singapore Tourism Board

May 2021 - Aug 2022

Welcome Manager (Front Office Manager) at Marriott International

Mar 2017 - Aug 2018

Guest Services Manager (Duty Manager) at SHRW, LLC

Aug 2016 - Mar 2017

Guest Relations Officer at Four Seasons

Jul 2013 - Apr 2016

Executive - Experience Development at Banyan Group

Mar 2013 - Jul 2013

Event Operations Executive at Quintessentially

Sep 2012 - Sep 2012

Pre-opening Executive in Attractions Operations - Universal Studios Singapore, Intern at Resorts World Sentosa

Mar 2009 - Jun 2009

Serena Lim started working in 2009, then the employee has changed 8 companies and 8 jobs. On average, Serena Lim works for one company for 1 year 6 months.

Serena is proficient in English, German, and Japanese (N5). Their professional focus is Blended Learning, Change Management, and Customer Service across 3 core areas.

Serena holds Customer Service: Managing Customer Expectations, Service Excellence: How to Exceed Expectations Every Time, and WSQ Advanced Certificate in Learning and Performance (ALCP) certifications.

Education

Bachelor of Science at University of Nevada-Las Vegas

Diploma with Merit at Temasek Polytechnic

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