SSavitha's email & phone
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Bengaluru, Karnataka, IndiaWork Experience 13 years
Jan 2025 - Current
Mar 2024 - Current
Feb 2022 - Mar 2024
Mar 2019 - Feb 2022
Apr 2018 - Mar 2019
Aug 2016 - Feb 2018
Nov 2015 - May 2016
Jan 2013 - Jun 2015
Education
Bachelor's degree at BES College – Affiliated to Bangalore University
Shantiniketan Educational Institutions
Skills
Backlog & Ticket Volume Management, Process Optimization & SOP Design, Stakeholder Communication & Alignment, Performance Analytics & Metrics Reporting, Agent Training, Onboarding & Performance Coaching, SOP & Knowledge Base Development, CSAT, NPS & FCR Improvement, Fulfillment & SLA Management, Customer Journey Mapping & CX Process Design, Cross-functional Team Leadership & Collaboration, Escalation Management & Resolution Planning, Quality Assurance & Interaction Auditing, Contact Center Operations (L1 & L2 Support), Project Management & Execution, Customer Experience (CX) Strategy, Billing Reconciliation & Data Accuracy, Automation & AI Integration (Chatbots, Self-Service Tools), Vendor & Stakeholder ManagementFrequently Asked Questions
What is Savitha's minimum period of employment in the companies?
Savitha's minimum period of employment in various companies is 6 months.What is Savitha's average duration of employment for different companies?
On average, Savitha works for one company for 1 year 9 monthsWhat industries has Savitha worked in?
Savitha works in the Furniture. Previously, Savitha worked in the Health, Wellness and Fitness, and Computer Software, and Apparel & Fashion.What positions has Savitha held before?
Previously, Savitha worked as a Vendor Management, and Senior Associate - CX Training & Quality, and Associate - Subject Matter Expert ( SME ) / Workforce Management., and Customer Relationship Executive, and Senior Customer Acquisition Executive.How do I contact Savitha?
Savitha's email address is g****************.@gmail.com, phone number is +91-***-***-4349. Sign up to get contact details.Savitha Namesakes
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