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Savitha's email & phone

Position:Project Management – Customer Success & CX Transformation at Furlenco
Experience:13 years
Location:Bengaluru, Karnataka, India

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Work Experience

Project Management – Customer Success & CX Transformation at Furlenco

Jan 2025 - Current

Vendor Management at Furlenco

Mar 2024 - Current

Senior Associate - CX Training & Quality at Furlenco

Feb 2022 - Mar 2024

Associate - Subject Matter Expert ( SME ) / Workforce Management. at Furlenco

Mar 2019 - Feb 2022

Customer Relationship Executive at Furlenco

Apr 2018 - Mar 2019

Senior Customer Acquisition Executive at DocsApp is now MediBuddy

Aug 2016 - Feb 2018

Digital Interactive Specialist at [24]7.ai

Nov 2015 - May 2016

Visual Merchandiser at Levi Strauss & Co.

Jan 2013 - Jun 2015

Savitha started working in 2013, then the employee has changed 3 companies and 7 jobs. On average, Savitha works for one company for 1 year 8 months.

Education

Bachelor's degree at BES College – Affiliated to Bangalore University

Shantiniketan Educational Institutions

Current Company Information Furlenco

Name: Furlenco

Speciality: Rental Furniture, Furniture, Furniture as Service, Subscription lifestyle, Flexible living

Location: Bengaluru, Karnataka, India

Employees: 200-500

Description: Furlenco is India’s leading furniture rental brand, trusted by 1.5 lakh+ subscribers across major cities. Our mission is simple: to give people what they need, when they need it�...

Skills

Escalation Management & Resolution Planning, Quality Assurance & Interaction Auditing, Cross-functional Team Leadership & Collaboration, Performance Analytics & Metrics Reporting, Billing Reconciliation & Data Accuracy, Process Optimization & SOP Design, Backlog & Ticket Volume Management, Customer Journey Mapping & CX Process Design, Contact Center Operations (L1 & L2 Support), Fulfillment & SLA Management, Project Management & Execution, Agent Training, Onboarding & Performance Coaching, Stakeholder Communication & Alignment, CSAT, NPS & FCR Improvement, Vendor & Stakeholder Management, Automation & AI Integration (Chatbots, Self-Service Tools), Customer Experience (CX) Strategy, SOP & Knowledge Base Development

Frequently Asked Questions

What is Savitha's minimum period of employment in the companies?

Savitha's minimum period of employment in various companies is 6 months.

What is Savitha's average duration of employment for different companies?

On average, Savitha works for one company for 1 year 9 months

What industries has Savitha worked in?

Savitha works in the Furniture. Previously, Savitha worked in the Health, Wellness and Fitness, and Computer Software, and Apparel & Fashion.

What positions has Savitha held before?

Previously, Savitha worked as a Vendor Management, and Senior Associate - CX Training & Quality, and Associate - Subject Matter Expert ( SME ) / Workforce Management., and Customer Relationship Executive, and Senior Customer Acquisition Executive.

How do I contact Savitha?

Savitha's email address is g****************.@gmail.com, phone number is +91-***-***-4349. Sign up to get contact details.

Savitha Namesakes

Name
Company
Position
S
HexasenseAI
Machine Learning Engineer Intern
S
Senior Account Director
S
Subject Matter Expert

Other employees at Furlenco

Name
Company
Position
A
Manager Finance
M
Logistics Supply chain Control tower executive

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