Robert Luo: Email & Phone Number

Work Experience 24 years

Head of APAC Customer Excellence at DwyerOmega

Jul 2026 - Current

Lead to Cash (L2C) Business Process Excellence Leader at ZEISS Group

Jul 2024 - Jul 2026

Operational Excellence and PMO Leader | Global Business Services at Philips

Aug 2022 - Jul 2024

Professional Services Programs and Operations Leader | Health System at Philips

Jan 2019 - Jul 2022

Associate Director, Global Report Center, BPO and Operation Excellence Greater China at Nielsen

Feb 2018 - Jan 2019

Senior Manager BPO and Operation Excellence Greater China at Nielsen

Jul 2017 - Jan 2018

Global Business Operation Planning Manager at Hewlett Packard Enterprise

Nov 2014 - Jul 2017

China Operations Manager, interim Head of Operation at Hewlett-Packard | Enterprise Services | Global Delivery China Center

Jun 2013 - Oct 2014

Site Operation Management Consulting, Internal Communication, Government Relations at Hewlett-Packard | Enterprise Services | Global Delivery China Center

Apr 2009 - Jun 2013

Operation Excecutive at Synecco

Dec 2006 - Dec 2008

Customer Service Cashier at Tesco

Sep 2004 - Jun 2005

Store Supervisor at Officers Club

Dec 2002 - Aug 2004

Robert is proficient in Chinese and English. Their professional focus is Business Analysis, Business Development, and Business Strategy across 3 core areas.

Robert holds Executive Lean Leadership, ISO 22301 Business Continuity Management, and ISO50001 Engergy Management System Lead Auditor certifications and has been awarded Value Creator Award, Spot Award, and Philips Quarter Star