punit goswami

punit goswami: Email & Phone Number

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Customer Operations Specialist at BT Group|Delhi, India

Position:

Customer Operations Specialist at BT Group

Location:

Delhi, India

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Last updated: 2026-01-21
Updated: 2026-01-21

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Work Experience 9 years

Customer Operations Specialist at BT Group

Jan 2025 - Current

Associate at Amazon Development Centre (India) Pvt. Ltd.

Sep 2021 - Dec 2024

Customer Relations Officer at IGT Solutions

Jul 2017 - Aug 2018

punit goswami started working in 2017, then the employee has changed 2 companies and 2 jobs. On average, punit goswami works for one company for 1 year 11 months.

Their professional focus is Adaptation, Analytical Skills, and Artificial Intelligence (AI) across 3 core areas.

Education

High School Diploma at RAO MOHAR SINGH COLLEGE OF EDUCATION

Skills

Phone Etiquette, Complaint Management, Training Consultancy, Lead Generation, Customer Satisfaction, Leadership, Negotiation, Passenger Services, Refunds, Microsoft Word, Client-oriented, Data Operations, Claims Auditing, Organization Skills, Research, SQL, Problem Solving, Asset and Liability Management (ALM), Microsoft Office, Training, Tenacious Work Ethic, Client Relations, Team Leadership, Customer Relationship Management (CRM), Datasets, Skilled Multi-tasker, Data Management, Foreign Exchange (FX) Trading, Project Management, Customer Service Management, Contact Centers, Daily Operations Management, Service Operation, SAP Consulting, Operational Audits, Customer Service, Business Management, Training Assessment, Customer Experience, Interpersonal Skills, Microsoft Excel, Customer Service Operations, CRM documentation, Escalations Management, Teamwork, Interpersonal Communication, Team Management, Regulatory Audits, Trekking, Resolving Issues, Compliance Monitoring, Jira, Process Optimization (Manufacturing), Compliance PCI, Management, Artificial Intelligence (AI), Supply Chain Consulting, Critical Thinking, Analytical Skills, Verification and Validation (V&V), Adaptation, Exception Based Reporting, Written Communication, Client Issue Resolution, Quality Auditing, Payment Card Industry Data Security Standard (PCI DSS), Communication, Workflow Management, Consumer Services, Spoken English, Internal Audits, PowerPoint, Customer Support, Oracle Database, Data Reporting, Conflict Management, Compliance Operations, Customer Service Representatives

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