Niku Kumar

Niku Kumar: Email & Phone Number

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Head of Customer Experience at HGS|Mumbai, Maharashtra, India

Position:

Head of Customer Experience at HGS

Location:

Mumbai, Maharashtra, India

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Last updated: 2026-08-06
Updated: 2026-08-06

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Work Experience 8 years

Head of Customer Experience at HGS

Jan 2024 - Current

Senior Customer Experience Manager at HGS

Jun 2018 - Dec 2023

Niku Kumar started working in 2018, then the employee has changed 1 job. On average, Niku Kumar works for one company for 4 years 1 month.

Niku is proficient in English, Hindi, and Marathi. Their professional focus is Customer Relationship Management (CRM), Customer Satisfaction, and Customer Service across 3 core areas.

Niku holds Certified Customer Experience Professional (CCXP) and Salesforce Certified Administrator (SCA) certifications and has been awarded Customer Experience Leadership Award and Service Excellence Award

Education

Master of Business Administration (MBA) – Marketing & Customer Relationship Management at Mumbai University Mumbai

Bachelor of Management Studies (BMS) at Mumbai University Mumbai

Niku Kumar Namesakes

Name
Company
Position
Niku Kumar
Premier Plastic Parts Ltd
Assistant
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