Nicholas

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Customer Experience Specialist at Sagicor Financial Company Ltd.|Port of Spain, Trinidad and Tobago

Position:

Customer Experience Specialist at Sagicor Financial Company Ltd.

Location:

Port of Spain, Trinidad and Tobago

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Last updated: 2024-11-13
Updated: 2024-11-13

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Work Experience 10 years

Customer Experience Specialist at Sagicor Financial Company Ltd.

Aug 2023 - Current

Social media help desk at Digicel Group

Aug 2021 - Sep 2023

Workforce agent at Digicel Group

Dec 2019 - Aug 2023

Customer Service Representative at Digicel Group

Sep 2019 - Dec 2019

Customer Service Team Lead at iQor

Aug 2017 - Sep 2019

Social Media/resolution supervisor Customer Service Specialist at iQor

May 2016 - Sep 2017

Nicholas started working in 2016, then the employee has changed 2 companies and 5 jobs. On average, Nicholas works for one company for 2 years 1 month.

Their professional focus is Administrative Assistance, Analytical Skills, and Avaya across 3 core areas.

Education

Bsc. Aircraft maintenance management. at The University of Trinidad and Tobago

Certificate at Sagicor Southern Caribbean Academy

Certificate in Aviation technology. at The University of Trinidad and Tobago

Skills

Microsoft Office, Customer Experience, Customer Satisfaction, Emotional Intelligence, IEX, Quality Assurance, Cx-1, Cross-Selling, Data Analysis, Reporting, Team Building, Coaching, English, Administrative Assistance, Customer Service, Tcrm, Back Office Operations, Workforce Management, Team Leadership, Capsil, eCare, Avaya, Team Management, Multitasking, Customer Relationship Management (CRM), Service Desk, MINSAT, Time Management, Technical Support, Team Motivation, Relationship Building, Supervisory Skills, Self Learning, Voice of the Customer, Daily Operations, Analytical Skills, Interpersonal Skills, Data Entry, Microsoft Excel, Communication

Nicholas Namesakes

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Nicholas
WestPac Labs
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Nicholas
Gerry Cillo Memorial Tournament
Co-Founder
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