Muhammad Umar

Muhammad Umar: Email & Phone Number

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Group Head / Exco Member ( CX- Complaint Mgt- Phone Banking- QA- Marketing & Corporate Coms at Al Baraka Bank Pakistan Ltd.|Islāmābād, Pakistan

Position:

Group Head / Exco Member ( CX- Complaint Mgt- Phone Banking- QA- Marketing & Corporate Coms at Al Baraka Bank Pakistan Ltd.

Location:

Islāmābād, Pakistan

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Last updated: 2026-08-23
Updated: 2026-08-23

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Work Experience 20 years

Group Head / Exco Member ( CX- Complaint Mgt- Phone Banking- QA- Marketing & Corporate Coms at Al Baraka Bank Pakistan Ltd.

Jan 2024 - Current

Member at World Youth Alliance

Jul 2026 - Current

Member Customer Experience Professionals Association at Customer Experience Professionals Association (CXPA)

Apr 2022 - Current

Head Customer Experience (1900 Branches) at HBL

Jan 2023 - Jan 2024

Regional Quality Manager North Central South ( 1900+ Branches & 19 Regions ) at HBL

Aug 2022 - Jan 2023

Regional Quality Manager North & Central ( 11 Regions ) at HBL

Jun 2021 - Aug 2022

Regional Quality Manager North ( 6 Regions ) at HBL

Jan 2018 - May 2021

Regional Quality Manager North & Central 11 Regions at HBL

May 2016 - Dec 2017

Regional Quality Manager North (6 Regions & 600 branches) at HBL

Apr 2010 - May 2016

Manager at HBL

Mar 2009 - Mar 2010

Branch Manager at HBL

Jul 2007 - Feb 2009

Floor Manager / Manager at MCB Bank Limited

May 2006 - Jun 2007

Muhammad Umar started working in 2006, then the employee has changed 4 companies and 11 jobs. On average, Muhammad Umar works for one company for 2 years 1 month.

Muhammad is proficient in English and Urdu. Their professional focus is 1. Computer Literate, 2. Research, and 3. Financial Analysis across 3 core areas.

Muhammad holds Information Security Readiness, Consumer Protection Awareness- SBP, and Banking Conduct Risk Management certifications and has been awarded H I 2026 Award by President & CEO for outstanding performance in Service Quality & Marketing, Corporate Communications( Town Hall Lahore 2026), Hall of Fame Award 2025 at Town Hall Lahore, and President & CEO Award for Exceptional contributions for Brand & Service Excellence 2025 at Town Hall Multan

Education

MBA at Bahria University

Digital Marketing Innovations at Lahore University of Management Sciences

Master of Business Administration - MBA at CBA

Transforming Customer Experience at Lahore University of Management Sciences

Leading & Managing Change at Lahore University of Management Sciences

Bachelor of Commerce & IT at University of the Punjab

National Leadership Program at National Defence University Islamabad

Building a Winning Mindset: Flexibility and Resiliency at Work ( Online session ) at Harvard University

Secondary School Certificate at Islamabad College For Boys, G-6/3, Islamabad

Managing Marketing Channels - Redefining "Go-ToMarket" Strategies at Lahore University of Management Sciences

Muhammad Umar Namesakes

Name
Company
Position
Muhammad Umar
Assistant
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Muhammad Umar
Operations Coordinator
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MUHAMMAD UMAR
Assistant It Manager
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Other employees at Al Baraka Bank Pakistan Ltd.

Name
Company
Position
Anas Liaqat Meo
Sales Representative
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Saba Tabassum
Human Resources Manager - Compensation & Benefits
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Muhammad Arslan Amjad
Branch Service Officer
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Aqsa Khan
Assistant Manager Trade-OGI
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Mahnoor Ijaz
BSO( Branch Services Officer)
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Ali almutaweh
Customer Service Teller
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Adnan Faisal
Branch Service officer
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Javed Iqbal
Branch Manager/RVP
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Amina Arif
Relationship Officer
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