Katrina Cruz: Email & Phone Number

Work Experience 19 years

Subject Matter Expert (Delivery Management Console Ambassador) at Concentrix Philippines

Mar 2025 - Current

Subject Matter Expert - Resolutions 2 at Concentrix Philippines

Nov 2024 - Mar 2025

Subject Matter Expert - Resolutions 1 at Concentrix Philippines

Jul 2024 - Nov 2024

Advisor 1, Blended Support at Concentrix Philippines

Apr 2024 - Jul 2024

Technical Account Manager at NiCE

Jul 2023 - Nov 2023

Program Support Lead at HCLTech

Apr 2022 - Jul 2023

Customer Service Representative Team Lead at HCLTech

Jan 2021 - Jul 2023

Customer Service Representative {Subject Matter Expert) at HCLTech

Oct 2019 - Jan 2021

Senior Customer Service Representative at HCLTech

Aug 2018 - Oct 2019

Customer Service Representative at Open Access BPO

Oct 2017 - Aug 2018

Sales Support Design Specialist 2 at Emerson

Jan 2014 - Mar 2017

Sales Support Design Specialist 1 at Emerson

Jan 2013 - Jan 2014

Sales Support Specialist 2 at Emerson

Apr 2011 - Jan 2013

Project Coordinator at RFM Corporation

Mar 2009 - Apr 2011

Autocad Operator at Kalayaan Engineering Co., Inc.

Mar 2008 - Aug 2008

Computer Aided Design Operator and Purchaser at Far East Architects and Associates

Apr 2007 - Feb 2008

Their professional focus is 2D CAD Drawing, 3D Computer Aided Design (3D CAD), and Advanced Data Analysis (MS Excel / Google Sheet) across 3 core areas.

Katrina holds Generative AI Skills for Creative Content: Opportunities, Issues, and Ethics, Objectives and Key Results, and Time Management Fundamentals certifications.