
Position:
CARE Team Consultant at Group 1001
Location:
Orlando, Florida, United States
Found email addresses for Gustavo Held:
Found phone for Gustavo Held:
Jul 2026 - Current
Feb 2026 - Jun 2026
Sep 2025 - Jan 2026
Feb 2022 - Aug 2025
Jan 2019 - Feb 2022
Oct 2017 - Jan 2019
Gustavo is proficient in English and Portuguese. Their professional focus is CSAT (avg. 4.8/5), SLA, FRT, churn reduction, chat queue time cut by 75%+, Customer Support Platforms: Intercom, Freshdesk, LiveZilla, proprietary/in-house helpdesks, and Familiar with Zapier; fluent in API workflows and webhook-based triggers across 3 core areas.
High School Diploma at Goochland High School
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