Effi Azraf

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Operations Manager at Fingular|Petaling Jaya, Selangor, Malaysia

Position:

Operations Manager at Fingular

Location:

Petaling Jaya, Selangor, Malaysia

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Last updated: 2025-12-24
Updated: 2025-12-24

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Work Experience 22 years

Operations Manager at Fingular

Apr 2025 - Current

Senior Manager | Head of Department - Operations at WASIYYAH SHOPPE BERHAD

Mar 2019 - Feb 2025

Customer Experience Manager at WASIYYAH SHOPPE BERHAD

Mar 2019 - Jul 2020

Team Leader - Customer Experience at Grab

Jan 2017 - Jan 2019

Head of Contact Centre at Commerce Access Sdn Bhd

Nov 2014 - Dec 2016

Contact Centre Supervisor at Commerce Access Sdn Bhd

Nov 2014 - Oct 2015

Assistant Operations Manager - Contact Centre at Scicom MSC Berhad

Sep 2010 - Oct 2014

Quality Assurance Specialist at Digi Telecommunications

Aug 2004 - Aug 2010

Customer Service Team Leader at Digi Telecommunications

Aug 2005 - Sep 2007

Customer Service Executive at Digi Telecommunications

Aug 2004 - Jul 2005

Effi Azraf started working in 2004, then the employee has changed 5 companies and 9 jobs. On average, Effi Azraf works for one company for 2 years 8 months.

Education

Master of Business Administration - MBA at Asia e University

Skills

Contact Center Operations, Blue Pumpkin, Avaya, Zoho, Amdocs, usraHDD, Customer Journeys, Stakeholder Management, Graphana Analytics , Customer Service Management, Customer Escalation Management, Verification and Validation (V&V), Event Coordinator , Oracle , Zendesk, e-Point, Disbursement , Staff Training, Tele-Sales, Soft Skills, Business Process Improvement, Leadership, Quality Management, NASA, Customer Support, Regulatory Guidelines, Customer Success, Office Administration, Vendor Management, BSCS, Standard Operating Procedure (SOP), Customer Service Training, Analytical Skills, Operations Management, Workforce Management, Nice Voice Logger, Apropos , e-Mawarith, Customer Experience, Campaign Management , KPI Implementation, Microtel, Customer Engagement, Customer Retention, Project Management, Disbursement, FinTech, KYC Verification, Microsoft Power BI, Customer Service Quality Assurance , Customer Relationship Management (CRM)

Frequently Asked Questions

What is Effi Azraf's minimum period of employment in the companies?

Effi Azraf's minimum period of employment in various companies is 11 months.

What is Effi Azraf's average duration of employment for different companies?

On average, Effi Azraf works for one company for 2 years 10 months

What industries has Effi Azraf worked in?

Effi Azraf works in the Financial Services. Previously, Effi Azraf worked in the Nonprofit Organization Management, and Computer Software, and Information Services, and Outsourcing/Offshoring, and Telecommunications.

What positions has Effi Azraf held before?

Previously, Effi Azraf worked as a Senior Manager | Head of Department - Operations, and Customer Experience Manager, and Team Leader - Customer Experience, and Head of Contact Centre, and Contact Centre Supervisor.

How do I contact Effi Azraf?

Effi Azraf's phone number is +60-***-***-4223. Sign up to get contact details.

Who are Effi Azraf's peers at other companies?

Effi Azraf's peers at other companies are Dan White and Candace Bryan and Mondicai Ojiefoh

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