Douglas Monroy

Douglas Monroy's email & phone

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Global Senior Director, Business Vertical, Delivery Excellence at Sutherland|Central Luzon, Philippines

Position:

Global Senior Director, Business Vertical, Delivery Excellence at Sutherland

Location:

Central Luzon, Philippines

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Last updated: 2026-04-05
Updated: 2026-04-05

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Work Experience 27 years

Global Senior Director, Business Vertical, Delivery Excellence at Sutherland

Jul 2024 - Current

Senior Director & Site Lead, Organizational Excellence at Sutherland

Apr 2022 - Jun 2024

Director & Site Lead, Organizational Excellence at Sutherland

Sep 2017 - Mar 2022

Senior Site Performance Manager, Organizational Excellence at Sutherland Global Services

Feb 2015 - Aug 2017

Regional Manager, Americas, Global Strategy at SYKES

Aug 2014 - Jan 2015

Regional Lead, Central America, Customer-Client Analytics, Global Strategy at SYKES

Feb 2013 - Jul 2014

Global Lead Analyst, Transaction & Process Engineer, Sykes Analytics at SYKES

May 2007 - Feb 2013

Site Quality Supervisor at SYKES

Jun 2006 - May 2007

Client Service Manager, Operations at SYKES

Oct 2005 - Jun 2006

Quality Analyst at SYKES

Nov 2004 - Oct 2005

Front Desk Sales Agent at Princess by Hilton Hotel, El Salvador

Jul 2000 - Nov 2004

Policy and Procedure Analyst at Radisson Hotel, El Salvador

Mar 1999 - Jun 2000

Douglas Monroy started working in 1999, then the employee has changed 4 companies and 11 jobs. On average, Douglas Monroy works for one company for 2 years 3 months.

Education

International Marketing and Sales Management at University of South Florida

Instructingcom, LLC

Project Manager at ADEN Bussiness School

Engineer's Degree at Universidad Francisco Gavidia

Associate's Degree at Universidad Francisco Gavidia

Bachelor of Applied Science (B.A.Sc.) at Josue Christian School

Frequently Asked Questions

What is Douglas Monroy's minimum period of employment in the companies?

Douglas Monroy's minimum period of employment in various companies is 5 months.

What is Douglas Monroy's average duration of employment for different companies?

On average, Douglas Monroy works for one company for 2 years 3 months

What industries has Douglas Monroy worked in?

Douglas Monroy works in the Information Technology and Services. Previously, Douglas Monroy worked in the Outsourcing/Offshoring.

What positions has Douglas Monroy held before?

Previously, Douglas Monroy worked as a Senior Director & Site Lead, Organizational Excellence, and Director & Site Lead, Organizational Excellence, and Senior Site Performance Manager, Organizational Excellence, and Regional Manager, Americas, Global Strategy, and Regional Lead, Central America, Customer-Client Analytics, Global Strategy.

How do I contact Douglas Monroy?

Douglas Monroy's phone number is +63-***-***-3784. Sign up to get contact details.

Who is the Chairman & CEO of the Sutherland?

The Chairman & CEO of the Sutherland is Dilip R. Vellodi

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