Dilara

Dilara: Email & Phone Number

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Senior Support Specialist at HotDoc|Greater Melbourne Area, Australia

Position:

Senior Support Specialist at HotDoc

Location:

Greater Melbourne Area, Australia

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Last updated: 2025-10-11
Updated: 2025-10-11

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Work Experience 11 years

Senior Support Specialist at HotDoc

Sep 2023 - Current

Business Analyst Intern (Customer Experience + Operations & Data at HotDoc

Sep 2023 - Mar 2025

Technical Onboarding Specialist at HotDoc

Feb 2020 - Sep 2023

Senior Customer Communications Expert – US at Marley Spoon

Nov 2018 - Jul 2019

Customer Service Specialist at Marley Spoon

Feb 2018 - Nov 2018

Implementation Onboarding Specialist at IDP Education Ltd

Sep 2016 - Jul 2017

OnScreenMarking Central Operations Assistant at IDP Education Ltd

Oct 2015 - Sep 2016

IELTS Central Operations Assistant – Customer Service Officer at IDP Education Ltd

May 2015 - Nov 2015

Dilara started working in 2015, then the employee has changed 2 companies and 7 jobs. On average, Dilara works for one company for 1 year 5 months.

Their professional focus is Analytical Skills, Business Analysis Planning & Monitoring, and Change Management across 3 core areas.

Skills

Customer Insight, Change Management, SQL, Zendesk Customer Service Software, IT Integration, Project Implementation, Problem Solving, Training, Public Speaking, Xero, User Acceptance Testing, Process Improvement, Documentation, Onboarding, Business Analysis Planning & Monitoring, Quality Assurance, Customer Relationship Management (CRM), Process Mapping, Software Implementation, English, IT Business Analysis, Customer Escalation Management, Turkish, Customer Service, Analytical Skills, Technical Support, Data Analysis, Digital Transformation

Dilara Namesakes

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Dilara
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International Patient Operations & Market Strategy Lead
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Dilara
User Experience Designer
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Dilara
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