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Senior Support Specialist at HotDoc
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Location

Greater Melbourne Area, Australia

Work Experience 11 years

Senior Support Specialist at HotDoc

Sep 2023 - Current

Business Analyst Intern (Customer Experience + Operations & Data at HotDoc

Sep 2023 - Mar 2025

Technical Onboarding Specialist at HotDoc

Feb 2020 - Sep 2023

Senior Customer Communications Expert – US at Marley Spoon

Nov 2018 - Jul 2019

Customer Service Specialist at Marley Spoon

Feb 2018 - Nov 2018

Implementation Onboarding Specialist at IDP Education Ltd

Sep 2016 - Jul 2017

OnScreenMarking Central Operations Assistant at IDP Education Ltd

Oct 2015 - Sep 2016

IELTS Central Operations Assistant – Customer Service Officer at IDP Education Ltd

May 2015 - Nov 2015

Dilara started working in 2015, then the employee has changed 2 companies and 7 jobs. On average, Dilara works for one company for 1 year 5 months.

Skills

Project Implementation, Business Analysis Planning & Monitoring, Software Implementation, Process Mapping, Data Analysis, Problem Solving, Training, IT Integration, User Acceptance Testing, Digital Transformation, Technical Support, Zendesk Customer Service Software, Process Improvement, Customer Service, Customer Relationship Management (CRM), Xero, Onboarding, Turkish, Quality Assurance, Analytical Skills, Public Speaking, Documentation, SQL, English, Customer Insight, Customer Escalation Management, IT Business Analysis, Change Management

Frequently Asked Questions

What is Dilara's minimum period of employment in the companies?

Dilara's minimum period of employment in various companies is 6 months.

What is Dilara's average duration of employment for different companies?

On average, Dilara works for one company for 1 year 3 months

What industries has Dilara worked in?

Dilara works in the Information Technology and Services. Previously, Dilara worked in the Food & Beverages, and Education Management.

What positions has Dilara held before?

Previously, Dilara worked as a Business Analyst Intern (Customer Experience + Operations & Data, and Technical Onboarding Specialist, and Senior Customer Communications Expert – US, and Customer Service Specialist, and Implementation Onboarding Specialist.

How do I contact Dilara?

Dilara's email address is **@hotdoc.com.au, phone number is +61-***-***-2248. Sign up to get contact details.

Who is the Founder & CEO of the HotDoc?

The Founder & CEO of the HotDoc is Ben Hurst

Who are Dilara's peers at other companies?

Dilara's peers at other companies are Balaji and Jeevan Babu and Madhan Kumar

Dilara Namesakes

Name
Company
Position
D
.
International Patient Operations & Market Strategy Lead
D
User Experience Designer
D
Toronto Student Housing
Co Manager

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