Chris

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Senior Team Manager, Client Experience Measurement & Insights | Strategy, Data & Analytics at Charles Schwab|Denver Metropolitan Area, United States

Position:

Senior Team Manager, Client Experience Measurement & Insights | Strategy, Data & Analytics at Charles Schwab

Location:

Denver Metropolitan Area, United States

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Last updated: 2026-07-20
Updated: 2026-07-20

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Work Experience 24 years

Senior Team Manager, Client Experience Measurement & Insights | Strategy, Data & Analytics at Charles Schwab

Oct 2022 - Current

Senior Manager, Research & Market Analysis | Client Loyalty at Charles Schwab

Jan 2018 - Oct 2022

Program Manager, Global Voice of the Customer at Level 3 Communications

Apr 2015 - Jan 2018

Senior Analyst, Voice of the Customer Program at tw telecom

Apr 2013 - Apr 2015

Customer Project Manager, Customer Care at tw telecom, inc.

Oct 2008 - Apr 2013

Provisioning Network Analyst, Service Activation at tw telecom, inc.

Jul 2006 - Oct 2008

Transportation Service Delivery Specialist II, Service Activation at Time Warner Telecom

Nov 2002 - Jul 2006

Chris started working in 2002, then the employee has changed 4 companies and 6 jobs. On average, Chris works for one company for 3 years 5 months.

Their professional focus is Business Analysis, Business Process Development, and Business Process Improvement across 3 core areas.

Chris holds Net Promoter Certification certifications.

Education

Master of Business Administration - MBA at LSU Shreveport

Bachelor of University Studies at The University of New Mexico

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