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Cess Diesta's email & phone

Customer Service Representative at Tata Business Excellence Group (TBExG)
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Location

Rizal, Calabarzon, Philippines

Work Experience 10 years

Customer Service Representative at Tata Business Excellence Group (TBExG)
Collections Associate at Tata Consultancy Services

Jul 2024 - Oct 2024

Team Lead at Tata Consultancy Services

Sep 2023 - Jun 2024

Subject Matter Expert at Tata Consultancy Services

May 2021 - Aug 2023

Utilities Customer Service Representative at Tata Consultancy Services

Feb 2020 - Apr 2021

Collections Associate at Accenture

Sep 2017 - Jul 2019

Phone Banker at ANZ

Feb 2017 - Aug 2017

Inbound Customer Service Representative at Concentrix Limited Company

Oct 2014 - Jan 2017

Cess Diesta started working in 2014, then the employee has changed 4 companies and 6 jobs. On average, Cess Diesta works for one company for 1 year 3 months.

Education

Bachelor of Education - BEd at Tomas Claudio Colleges

Skills

Billing Process, Attention to Detail, Quotations, Back-end Operations, Solution Seeker, Confidentiality, Teamwork, Data Research, Stressful Situations, Microsoft Office, iOS, Email, Project Management, Utility Billing, Computer Literacy, Bill Processing, Customer-Focused Service, Enquiries, Finance, Reading Comprehension, Customer Experience Management, Dispute Resolution, Microsoft Outlook, English, Client Administration, Written Communication, Relationship Building, Debt Collection, Service Operations, Oral Communication, Negotiation, Critical Thinking, Customer Data, Records Management, Data Entry, Setting Appointments, Customer Interaction, Customer Base, Aging Reports, Customer Loyalty, Documentation, Order Management, Communication, Contact Centers, Compensation, Customer Success, Data Integrity, Quality Assurance, Service-Level Agreements (SLA), Customer Relations, Customer Satisfaction (CSAT), Account Management, Customer Relationship Management (CRM), Laptops, Creative Problem Solving, Internet Access, Cash Collection, Business Process Outsourcing (BPO), Resolving Issues, Transcription, Business-to-Business (B2B), Data Collection, Online Research, RAM, Refunds, Team Leadership, Thinking Skills, Active Listening, USB, Account Reconciliation, Customer Contact, Self-Management, General Office Skills, Escalations Management, Escalation Process, Performance Metrics, Analytical Skills, Client Services, Writing, Interpersonal Communication, Support Services, Typing, Independence, Microsoft Excel, Open Accounts, ClientSuccess, Tagalog, Easily Adaptable, Accounts Receivable (AR), Multitasking, Phone Etiquette, Databases, Net Promoter Score, Work At Home, Skilled Multi-tasker, Spoken English, Service Levels, Subject Matter Experts, Problem Solving, Customer Engagement

Frequently Asked Questions

What is Cess Diesta's minimum period of employment in the companies?

Cess Diesta's minimum period of employment in various companies is 3 months.

What is Cess Diesta's average duration of employment for different companies?

On average, Cess Diesta works for one company for 1 year 3 months

What industries has Cess Diesta worked in?

Cess Diesta works in the Management Consulting. Previously, Cess Diesta worked in the Information Technology and Services, and Banking.

What positions has Cess Diesta held before?

Previously, Cess Diesta worked as a Collections Associate, and Team Lead, and Subject Matter Expert, and Utilities Customer Service Representative, and Phone Banker.

How do I contact Cess Diesta?

Cess Diesta's email address is d***s@tatabex.com, phone number is +63-***-***-4189. Sign up to get contact details.

Who are Cess Diesta's peers at other companies?

Cess Diesta's peers at other companies are Brendan MnbetiniF and Alekhya Kondaveeti and Nur Mohammad

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